Veterans Service Rep (Authorizer)

Summary

This position is located in the Department of Veterans Affairs, San Juan Regional Office (RO), Military Sexual Trauma (MST) Operations Center, which is a remote Veterans Service Center. Due to high volume of applicants, the first 75 applicants will receive first consideration. Additional applicants, beyond the first 75, may be considered, upon management ‘s request. Due to high volume of applicants, not all applicants will be considered.

Duties

• Typical duties include, but are not limited to: Identifies expeditious processing of claims to minimize under/overpayments i.e. changes in dependency, Cost of Living Adjustment (COLA) write-outs, etc.
• Makes determinations as to eligibility for type of benefits sought and fully analyzes, develops and requests pertinent evidence for rating related claims.
• Decides the necessity for and type of exams, reexaminations or opinions to determine the existence of or to evaluate disabilities resulting from disease or injury.
• Develops comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
• Prepares correspondence to private attorneys; acknowledges and revokes designations of private attorneys.
• Utilizes various electronic data processing systems for inputting data related to claims adjudication, processing, monitoring_ and correspondence preparation.
• Adjudicates award actions for compensation benefits to include release of retroactive, suspended, resumed, or terminated awards.
• Authorizes, reviews and approves the pending award action for technical accuracy, clarity and thoroughness.
• Prepares Statements of the Case for authorization appeals.
• Prepares administrative decisions relating to Character of Discharge (COD), contested claims, line of duty, administrative error, etc.
• Mentors and develops Veteran Service Representative (VSR) Trainees.
• Promotion Potential: None.
• Work Schedule: Monday
• Friday 8:00 am
• 4:30 pm Compressed/Flexible: Not Available Remote: Yes Position Description/PD#: Veterans Service Rep (Authorizer) GS-11: 02105A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes

Requirements

• As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Additional Conditions of Employment are as follows:
• You must be a
• U.S. Citizen to apply for this job Selective Service
• Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective
• May 7, 2025, driver's licenses or state-issued identification cards that are not
• REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Benefits

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)

Required Documents

• To apply for this position, you must provide a complete Application Package to include the documents detailed below.
• Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible.
• It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
• We will not request additional documentation or accept late or missing documents after the announcement has closed.
• Resume, limited to 2-pages, detailing specialized experience and competencies as they relate to this position.
• For each position in your resume, you must specify the start and end dates (month/year) and a description of duties.
• If the position was Federal, you should also indicate the grade level.
• Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
• Your most recent NON-AWARD SF-50.
• The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade (e.g.
• Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
• Transcript if you are using education to qualify.
• Your transcript must show coursework and the total number of credits earned to include graduation date and degree.
• A diploma is NOT sufficient to determine qualifications.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support
• Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• Documentation to be considered under non-competitive eligibility (if applicable) such as a member-4 DD-214, civil service preference letter, or Schedule A letter.
• RIF notice, SF-50 showing VA employee, and performance appraisal SF-50, Notification of
• Action (if applicable for
• Eligibility): Most recent SF-50 if you are a current or former
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
• In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award SF-50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Change in Data Element SF-50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Change in Tenure SF-50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's that do provide sufficient information for the purpose of verifying time-in-grade: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the
• Highest grade held with an effective date more than one year old.