Travel Clerk

Summary

About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to Information, Tickets and Travel (ITT) on JBER, Alaska. This position is Flexible, meaning you are guaranteed a minimum of 0 hours per week to a maximum of 40 hours per week. Your schedule will depend on needs of the facility.

Duties

• Works directly for the Director, Information, Tickets and Travel office in providing information and tickets to the Elmendorf community.
• Routine work is performed independently.
• The supervisor checks the work to ensure compliance with procedures and directives.
• Responsible for the resale of tickets and providing information on leisure travel, local tours and events.
• Provides travel information and arranges accommodations for tourists: Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, and plays.
• Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations.
• Duties may include checking flight, hotel and cruise ship availability.
• Activities typically include:
• Selling holiday and travel products to customers; meeting sales targets as set out by the travel office manager; dealing with complicated customer itineraries; handling customer orders and payments; liaising with tour operators and other key partners such as
• Hotels and airlines regarding bookings and schedules; undertaking general administration; advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts; dealing with complaints; using and updating
• IT skills, since information on holiday packages and bookings is usually accessed via a network; organizing displays of promotional material.
• Attending events established by the 3 FSS marketing office.
• In the absence of the director may supervise and review activities of workers and delegate responsibilities to other workers.
• Assists director in procuring tickets from local vendor and maintaining inventories of tickets.
• Accomplishing daily reports required by regulation and guidelines ensuring accuracy.
• Helps with creating and organizing marketing and promoting travel, local and general events and ticket sales.
• If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12995203

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Required Documents

• Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference
• MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,).
• The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume
• Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• DD-214/ Statement of Service
• Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF)
• SF-50/ Notification of Personnel Action Transcript
• As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
• Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources
• Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
• You may sanitize these documents to remove another person's personal information before you submit your application.
• You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.