Teller

Summary

This position is located in the Finance & Accounting service and is assigned to the Accounting Section staff at the VA Maryland Health Care System. The incumbent works under the direct supervision of the Supervisory Accountant and serves as the primary teller and is liable for the proper disbursement of public funds and the deposit of collections at the medical center and assists with technician level work in the accounting and travel department.

Duties

• The Agent Cashier is responsible for the operation and direction of a full range of complex teller and accounting technician level duties.
• These duties include but are not limited to receiving and processing all negotiable and non-negotiable instruments; processing all cash disbursements; accurately completing and processing documents and reports of various complexity as required by federal regulations and VA Financial Policies.
• Documents and reports include areas such as: Accurately completing and recording Field Service Receipts.
• Accurately preparing Cash replenishments.
• Auditing and preparing Beneficiary Travel for payment.
• Accurately completing and processing Personal Funds of Patients received.
• Processing General Post Fund donations.
• Accurately recording and processing both routine and complex deposits.
• Accurately completing daily, weekly, and monthly reports.
• Assists with processing travel documents in the travel program (CGE) Provides exceptional customer service in a fast paced, detailed and methodical work environment while working with frustrated customers.
• Conducts extensive and exhaustive research to investigate and resolve various types of payments and debts.
• The Agent Cashier is responsible for the collection of all Accounts Receivable payments received as well as accurately identifying and applying those payments to open Bills of Collection for indebtedness.
• The incumbent analyzes each item transacted for accuracy and for the proper determination of appropriation(s) to credit monies received.
• Directly responsible to the U.S.
• Department of Treasury for his/her cash advanced and maintains an accurate and detailed account of those funds on a daily basis while ensuring security and accountability of the full range of policies and procedures are followed.
• Responsible for receiving, analyzing, and implementing any and all changes in procedures.
• Responsible for training all Alternate Cashiers and ensuring they maintain current knowledge of all policies, procedures, directives and any changes thereof.
• Responsible for maintaining sufficient funds on hand to ensure continued and safe operations and must identify, report, and take immediate action to reduce or eliminate probable or potential deficiencies.
• Potential deficiencies may require the Agent Cashier to review various transactions and take any necessary corrective action.
• Provides coverage of other Agent Cashiers and Accounting Technicians as needed.
• Performs other related duties as assigned.
• Work Schedule: Monday
• 4:30pm Virtual: This is not a virtual position.
• Description/PD#: Teller/PD19044A Relocation/Recruitment
• Incentive (CSI): Not
• Station (PCS): Not authorized OUR MISSION: To fulfill
• Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors"
• By serving and honoring the men and women who are America's Veterans.
• How would you like to become a part of a team providing compassionate whole health care to Veterans.
• Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest.
• VA is committed to Whole Health and values Veteran and Employee health and wellbeing.
• As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care.

Requirements

• You must be a U.S.
• Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
• A pre-placement physical examination is not required.
• Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of
• Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the
• Government; and whether your continued employment would advance the efficiency of the
• Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no educational substitution at this grade level.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes:
• SF-50/ Notification of Personnel Action
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former
• Federal employees), documentation to support Veterans
• Preference claims, or
• ICTAP/CTAP documentation (for displaced
• Federal employees). You will not be contacted for additional information. Cover Letter Performance Appraisal Resume Separation Notice (RIF)
• SF-50/ Notification of Personnel Action Transcript
• SF-50, Notification of Personnel
• Action (if applicable for Time in Grade and/or
• Eligibility): Most recent
• SF-50 if you are a current or former Federal employee An
• SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent
• SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional
• SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate
• SF-50's include: Within grade increases at the highest grade held; or
• Promotions with an effective date more than one year old; or
• SF-50's at the highest grade held with an effective date more than one year old. Veterans' Preference: When applying for Federal Jobs, eligible
• Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor
• Preference (SSP) in the questionnaire. You must provide a legible copy of your
• DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable,
• General, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible
• Veterans) must also submit an
• SF-15 "Application for 10 Point Veteran
• Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on
• Veterans' Preference, please visit Feds Hire Vets
• Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
• It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
• Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical reasons.
• Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
• HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
• HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.
• VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.
• HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected
• To perform any or all of their work at these facilities.
• HPTs may be paid or unpaid and include residents, interns, fellows and students.
• HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
• Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion.
• The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.
• Management may use any one or any combination of these methods to fill the position.