Supervisory Program Management Specialist

Summary

Serves as a Front-Line Manager within a Flight Standards organization. The incumbent will execute the Agency¿s aviation safety mission, while responsible for communicating and building change coalitions, seeking out opportunities to involve teams in supporting change across the organization, and employing best practices for sponsoring change and managing resistance.

Duties

• The Front-Line Manager assists in the planning, organizing, setting priorities and allocation of work for a unit, group or team.
• Defines/redefines priorities as needed while meeting changing demands.
• Manages and monitors individual and unit, group, or team performance standards with organizational initiatives, goals, and objectives by providing feedback, acknowledging achievement, and addressing performance deficiencies.
• Incumbent has authority and responsibility to make decisions and take action in the assigned program areas, subject to higher level manager’s administrative review.
• Higher-level management reviews performance periodically by utilizing/reviewing work products, status reports, and organizational measures in place to ensure timeliness, policy compliance, and overall alignment with the Flight Standards Service.
• Directs the work of subordinate employees at the organizational unit level creating appropriate expectations for achieving intended results.
• Managerial duties include planning, organizing, setting priorities; assigning and allocating work for a unit, group, or team; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking or recommending corrective/disciplinary action, as appropriate.
• Defines/redefines priorities as needed while meeting changing demands.
• Delegates the work that is appropriate for others under their direct supervision.
• Identifies relevant stakeholders associated with the work of the unit or branch and engages to receive feedback on unit performance, relationships and individual well-being.
• Creates partnerships exemplified by mutual respect, productive conflict, and effective action taking to address service issues.
• Encourages teamwork within the unit or branch exemplified by ensuring individuals are working with others beyond their area of expertise, specialty or job role to collect and consider other views and perspectives.
• Applies advanced knowledge of the technical and administrative aspects of the directed work, typically governed by established guidelines, policies, and procedures.
• Faces challenges or barriers, taking time to consider and discuss a range of relevant views from direct reports, peers and others.
• Takes actions to address impediments to success for individuals, unit, or team.
• Creates, communicates and reinforces clarity of direction for individuals.
• Views questions from direct reports as opportunities to clarify direction, learn, and grow.
• Builds and maintains external stakeholder trust and confidence.
• Works collaboratively to resource and achieve critical priorities effectively across functions and cultures.
• Works collaboratively with stakeholders and service providers in designing and providing a sound business case to next-level manager for fiscal and human resource needs that support individual direct reports and the unit, group, or team, aligning with the expectations of Flight Standards (FS).
• Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future.
• Contributes views, perspective, and experience as a member of the office, branch, or division leadership team.
• Anticipates changes that affect organizational vision and assists in developing new policies and procedures.
• Develops strategies to implement organizational change.
• Demonstrates a positive attitude to achieving results, quickly recovering from setbacks, and learning from experience.
• Models creative thinking and innovation.
• Performs other duties as assigned.

Requirements

We are not accepting applications from noncitizens.

How You Will Be Evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

• Applicants must apply on-line to receive consideration for this vacancy announcement.
• Faxed, mailed or e-mailed applications cannot be accepted.
• If you need to submit additional documents to supplement your on-line application, e.g. transcripts, SF-50, or veterans’ documentation, you may upload these documents with your application in USAJOBS.
• Supplemental documentation can also be faxed to (425) 227-2199 on or before the closing date of this announcement.
• Please include your name and the vacancy announcement number on each of your faxed pages and redact all Personally Identifiable Information (PII), such as social security number and date of birth.
• If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application.
• If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.