Supervisory Individual Tax Advisory Specialist – Not to Exceed 1 Year, May Be Extended up to 3

Summary

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS – CARE-Customer Assistance, Relationship and Education – Field Assistance REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

General Manager Duties:

• As a Senior Manager you will: Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.
• The following are the job specific duties of this position.
• You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
• The Field Assistance Territory Manager manages a program with responsibility for planning, organizing, directing, and monitoring the activities of subordinate positions that are responsible for resolving pre-and post-filing compliance issues of customers who are geographically dispersed throughout an assigned territory.
• Coordinates policy and strategy in managing cross-functional programs in the field, to achieve the organizational goal of providing one-stop service and end-to-end accountability to taxpayers.
• Oversees development and execution of all Field Assistance programs and procedures.
• Coordinates policy and strategy with cross-functional program managers in compliance and centralized activities, to achieve the organizational goal of providing one-stop service and end-to-end accountability to taxpayers.
• Many delinquency issues are highly sensitive and complex, and impact on the economic well being of the community, as well as encouraging future compliance with the tax laws.
• Balances deployment of resources to manage workload demands or increased front-end activities while adhering to an established budget.
• Manages resources to address emerging issues and taxpayer needs as appropriate.
• Develops outreach and education strategies in coordination with SPEC, to integrate education and outreach as necessary to understand, address, and affect population needs and behaviors, and to assist taxpayers in understanding their rights and complying with the tax laws.
• Identifies and markets best practices nationwide to improve customer service, consistency, and efficiency.
• Serves as technical advisor to the Area Director in all facets of Territory activities and furnishes information with regard to the policies of the Internal Revenue Service and interpretation of federal tax laws and regulations as they relate to operations within the Territory.
• STANDARD POSITION DESCRIPTIONS (SPD): PD96353 Visit the IRS SPD Library to access the position descriptions.

Requirements

• Probationary Period – A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Supervisory Probationary Period – Subject to a 1-year supervisory or managerial probationary period (unless already completed) Government Credit Card – Obtain and use a Government-issued charge card for business-related travel.
• ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further.

Your application will be assessed on the following technical competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on an assessment may also result in your removal from consideration. Rating: Your application will be evaluated on the leadership assessment and technical competencies of the position to be filled per the Service’s Management Selection Program (MSP) 2.0 which covers Frontline, Department and Senior Manager positions. A quality group rating will be used to rank and select eligible candidates.

If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified. Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration.

Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site. Performance Appraisal and Awards – Will not be used in determining your overall rating.

Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified or better to be rated as “well qualified” to receive special selection priority.

Benefits

As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Required Documents

• The following documents are required and must be provided with your application.
• All application materials, including transcripts, must be in English.
• Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible.
• Please view Application Preparation or How to write a resume for federal job. 1. Resume.
• Your resume should: Be limited to two (2) pages.
• Applicants with resumes exceeding two-pages will be removed from consideration.
• We recommend utilizing a standard 8.5×11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point for the main text, and page margins of 0.5 inches.
• Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible.
• If you update your application, only the most recent resume received (uploaded under the “Resume” document type) will be considered to determine qualifications.
• Include your name and contact information.
• Include relevant work experience – Employer Name, Job Title, Employment dates (start to end date or present), number of hours worked per week, and a brief description of duties that clearly demonstrate your qualifications.
• To receive full credit for work experience, you must include specific MM/DD/YYY start and end dates for every position.
• Include pay plan, series, and grade (e.g., GS-0301-09) for all federal service jobs.
• Not include photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content.
• Resumes containing prohibited information will be deemed ineligible.
• Not include embedded links as they will not be opened or considered when determining qualifications.
• Not include personal information such as age, sex, religion, race, or disability.
• Not include specialized experience copied from the announcement or position description, as this is not a demonstration of your experience. 2.
• Education (if applicable) – Refer to Qualification and Education sections above for requirements For positions with an education requirement, or if you are qualifying for this position based on education or training, submit a copy of your transcript(s) or equivalent.
• An official transcript(s) will be required if you are selected. 3.
• Registration/License (if applicable) – Current, active registration/license 4.
• Performance Appraisal/Awards (strongly encouraged) Submit the most recent completed annual performance appraisal.
• Submit copies of any incentive/performance awards received that may have an impact on the qualifications for the position to be filled. 5.
• Career Transition Assistance Plan (CTAP) (if applicable) Selection priority program for displaced or surplus federal employees: Review and submit the required documentation as outlined under CTAP 6.
• IRS Reassignment Preference Program (RPP) (if applicable) Submit your RPP Notice and most recent performance appraisal.
• Appraisal must reflect Fully successful or higher overall rating. 7.
• Current Employees Documentation (recommended if applicable) If applying for a higher grade and you met time-in-grade (TIG) at another agency, it is recommended that you provide an SF-50(s) (Notification of Personnel Action) (or equivalent) which demonstrates you meet the 52-week TIG requirement (e.g., Promotion with an effective date more than one (1) year old, Within-Grade-Increase at the highest grade held).
• Failure to provide an SF-50(s) that shows your eligibility may result in an ineligible determination.