Supervisory HR Specialist (Account Manager)

Summary

Join the U.S. Office of Personnel Management (OPM) Shared Service Center! We’re looking for talented professionals to help deliver solutions that support federal agencies nationwide. As a Supervisory Human Resources Specialist you will you will lead the Core HCM Account Management team, oversee customer and stakeholder engagement, manage program resources, and drive implementation, change management, and performance initiatives supporting government-wide human capital solutions.

Duties

• Supervise the Core HCM Account Management team and lead the execution of the roadmap and strategic initiatives to support Government-wide Core HCM services.
• Lead cross-functional and interagency coordination to implement, operate, and sustain the Core HCM platform across the Federal government (e.g., personnel action processing, position management, and time and attendance).
• Serve as a primary liaison among HR policy, IT, the vendor(s), and agency stakeholders to ensure Core HCM platform solutions are compliant, scalable, and adaptive to evolving workforce needs.
• Collaborate across HRS with Account Management, User Support, and Product Development groups, and OPM policy experts to prioritize, rank, and schedule HRIT research and development initiatives.
• Provide expert advice on sensitive and complex HCM topics, implementing and maintaining human resources information technology systems, and corresponding human resources (HR) impacts.
• Represent the organization in interagency working groups, customer-facing meetings, internal and external project work, informational sessions, and trainings.
• Oversee the design, development, and processes of the functional requirements and ensure emerging Core HCM solutions meet federal HRIT needs with high quality and accuracy.
• Provide oversight and lead change management, communications, and risk mitigation strategies to ensure successful adoption of the Core HCM platform, proactively addressing stakeholder concerns, aligning messaging across agencies, and minimizing operational disruptions.
• Manage the execution and lifecycle of interagency agreements and licensing arrangements, ensuring alignment with revolving fund requirements, and implementing cost recovery strategies that support sustainable Core HCM operations across the Federal government.
• Lead the development and monitoring of performance metrics and service-level indicators to evaluate platform effectiveness, customer satisfaction, and continuous improvement opportunities.
• Develop and execute a stakeholder engagement and communication strategy to maintain transparency, build trust, and foster collaboration with agency partners.

Requirements

• Must be a U.S.
• Citizen or National Males born after 12-31-59 must be registered for
• Selective Service Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin
• Complete the initial online assessment and USAHire Assessment, if required
• You will be required to report to an OPM assigned office.
• NON-BU POSITIONS (BU Code
• 8888): This position is not eligible for inclusion in a bargaining unit.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes:
• Resume showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience.
• Your resume must show complete information for each job entry to support minimum qualifications.
• Only the first 2 pages of the resume/application will be used to verify minimum qualifications.
• Please be sure to include specific dates of employment and work schedule(s).
• Do not include the following types of information in your resume: Classified or government sensitive information Social Security Number (SSN)
• Photos of yourself
• Personal information, such as age, sex, religious affiliation, etc. Encrypted and digitally signed documents
• Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, optional
• Your most recent Promotion, Within Rate
• Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel
• Action if applying as a current or former
• Federal / OPM Employee showing you are/were in the competitive service and the highest grade or promotion potential held, required if applying as a current or former
• Federal / OPM employee. Worker's Compensation
• Separation: Agency certification of inability to place employee
• AND Notification of Separation OR Separation SF-50. Disability Annuity
• Termination: Notification from
• OPM of disability annuity termination AND Separation
• SF-50 of the last position held. Military Reserve or National Guard Technician Special Disability Retirement
• Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation
• SF-50 of the last position held. Veterans Employment Opportunity Act, Veterans Recruitment
• Appointment, and 30% Disabled Veteran
• Eligible: DD-214, SF-15 Form and
• VA letter, or certification of expected discharge or release from active duty under honorable conditions within 120 days. Schedule
• A, Persons with Disabilities Appointment Eligibles: Schedule
• A letter from a physician, local, state, or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u). Certain Family Members Eligible under
• E.O. 12721: Your most recent non-award
• SF-50 and performance appraisal. Certain Military Spouses Eligible under
• E.O. 13832: Permanent Change of
• Station (PCS) orders; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate)
• AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage). Interchange Agreement with Other Merit Systems
• Eligible: Documentation of eligibility as listed in each interchange agreement. Career Transition Assistance Program/Interagency Career Transition Assistance
• Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed
• Removal; SF-50 that documents the
• RIF separation action; and most recent performance appraisal.)
• Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.