Supervisory Air Traffic Control Specialist, (MSS-3, Level 10), Support Manager

Summary

Serves as a Support Manager in a terminal or en route facility, responsible for planning and directing the operations in the facility; or planning and directing multiple support activities for the facility such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas.

Duties

• Directs a highly technical workforce that provides either air traffic control services and/or tactical and strategic support. The work impacts the effectiveness and efficiency of the day-to day operations of the facility.
• Work typically impacts the safe, orderly, and expeditious movement of aircraft as well as the efficient operation of segments of the aviation industry. Provides training, coaching and guidance to subordinates and facilitates team building throughout area(s) of responsibilities.
• Integrates support resources with operational needs to maintain effective ATC service, and may work other than administrative shifts to meet this requirement.
• Using measures of organizational performance, continuously reviews work processes to assure that results meet the agency’s mission and the customer’s needs, adds value to facility services, and are efficiently achieved. Assigns and reviews work.
• Plans work and sets priorities and schedules.
• Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; Identifies and arranges for developmental and other training needs of subordinates.
• Makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers; recommends/approves awards. Deals with labor representatives concerning workforce issues.
• Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels. Provides input to and contributes to the accomplishment of facility goals and objectives.
• Serves as a member of the management team to improve organizational performance and to meet strategic goals. Participates in the labor-management partnership process and fosters a work environment where all employees are treated in a fair and equitable manner.
• Meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the facility, higher ranking managers and supervisors, members of the general public, and representatives of the aviation industry.
• The Support Manager reports to the Air Traffic Manager. Performance is evaluated upon the effectiveness with which assigned program objectives are achieved.

Requirements

We are not accepting applications from noncitizens.

Education

No Positive Education Requirement. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each Leadership and Management Dimension. In lieu of providing a narrative response in the text box listed below each Leadership and Management Dimensions, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each. Your work history examples should be specific and clearly reflect the highest level of ability. Your answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Required Documents

• To be considered for this announcement, you must complete the on-line application using the AVIATOR system by the closing date of the announcement. Applicants must apply on-line to receive consideration for this vacancy announcement.
• Faxed, mailed or emailed applications cannot be accepted. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. Applicants may be asked to verify information on your application for employment with the FAA.
• All applicants MUST complete and submit the first page of FAA Form 3330-43, Rating of Air Traffic Experience with their application. The form MUST include from and to dates of experience, position title, series and grade/level of all positions held.
• The form MUST be submitted either by uploading a copy as an attachment with the application package through USAJOBS or fax the form to (231) 231-4150 by the closing date of this announcement.
• Applicants are reminded that FAA Form 3330-43 is required and NOT FAA Form 3330-43-1.
• In addition: If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/. Forms: FAA-3330-43: Rating of Air Traffic Experience.