Senior Social Worker – Outpatient Flow Coordinator (OFC)

Summary

This position is eligible for the Education Debt Reduction Program (EDRP) a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.

Duties

• The Outpatient Flow Coordinator (OFC) Senior Social Worker provides Coordination of Care for all Veterans discharging from an Acute Inpatient Mental Health Ward or from an Intensive Inpatient Substance Abuse or Trauma Recovery Program.
• The incumbent of the position will develop strong working relationships with both external and internal stake holders in regards to assuring proper follow up for hospitalized Veterans and those returning from Residential Treatment Facilities.
• Duties include but are not limited to: Manages follow up appointments for Veterans who have been discharged from VAMC or Community Based Acute Psychiatric hospitals.
• Also, manages follow up appointments for Veterans Discharging from Residential Treatment Programs.
• Fosters positive relationships with SATP, TRP, MST, BHIP, and Suicide Prevention Coordinators in order to facilitate seamless transitions into their programs from Acute Psychiatric and Residential Programs.
• Provides on-going case management and early treatment interventions to promote sustained stability for Veterans who are discharging from an Acute Mental Health Ward or Residential Treatment Facility.
• Develops appropriate professional relationships with the Veterans, assisting them in the Recovery Process and assuring that they are able to engage in needed Outpatient Mental Health Follow Up.
• Manages Follow Up appointments for Veterans Discharging from Residential Treatment Programs.
• Follows Veterans discharging from these programs for 30 days, providing care coordination to help the Veterans receive and keep their Post Discharge Follow Up appointments.
• Performs case finding functions and outreach, identifying and screening patients for psychosocial needs.
• Develops service plans with the Veteran that addresses the factors that contributed to the mental health hospitalization/rehabilitation and other co-occurring factors within a recovery model framework.
• Provides consultative services to the
• Inpatient programs (both VA operated and
• Operated), as well as, to the
• Recovery program, Substance
• Program, and the
• Program, as needed to assure seamless transitions from
• Conducts psychosocial assessments; utilizes the Diagnostic & Statistical Manual of Mental Disorders, 5th Edition (DSM-IV) as the basis for diagnostic impressions and conclusions.
• Develops treatment plans in collaboration with the veteran/family and with the interdisciplinary treatment team.
• Possesses the skills to offer psychosocial interventions and measures outcomes to interventions.
• Coordinates community-based services, including information and referral for additional services from other VA programs, other government programs and community agency programs, as well as, working with the programs as the
• Veteran transitions back to outpatient care at the
• Fayetteville NC VA Coastal
• Establishes and maintains effective therapeutic relationships with veterans and their families.
• Works with patients and families who are experiencing a variety of psychiatric, medical and social problems utilizing individual, group and family counseling and therapy skills.
• Operates from a psychosocial rehabilitation and recovery model of care in all veteran patient and family interactions.
• Facilitates referrals based upon veterans needs and eligibility.
• Work Schedule: Monday
• 4:30pm Telework: This position is eligible for Ad-Hoc telework.
• Virtual: This is not a virtual position.
• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized EDRP Authorized: Former EDRP participants ineligible to apply for incentive.
• Contact the EDRP Coordinator for questions/assistance.
• Learn more Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO):

Requirements

• You must be a U.S.
• Citizen to apply for this job.
• To be considered for this position, you must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the
• Government; and whether your continued employment would advance the efficiency of the
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes:
• Resume Special Note for
• Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume
• This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.
• Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former
• Federal employees), etc. Cover Letter
• DD-214/ Statement of Service Disability Letter (VA) License Other (1) Professional Certification Resume Separation Notice (RIF)
• SF-15 SF-50/ Notification of Personnel Action Transcript
• Veterans' Preference: When applying for Federal Jobs, eligible
• Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor
• Preference (SSP) in the questionnaire. You must provide a legible copy of your
• DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable,
• General, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible
• Veterans) must also submit an
• SF-15 "Application for 10 Point Veteran
• Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on
• Veterans' Preference, please visit Feds Hire Vets
• Veterans' Preference. Veterans' preference does not apply for internal or other current permanent Federal agency employees.