Sales Manager NF3

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

• Serves as the Sales Manager and is responsible for effective sales management practices within an assigned retail area or category.
• Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.
• Reports to the Assistant Store Manager, Store Manager, or Marine Mart Manager.
• Responsible for personal and department sales goals.
• Supervises all sales and merchant activities throughout the assigned retail area or category.
• Works with the Operations Manager to ensure proper scheduling, staffing coverage and training of team members within the assigned sales area.
• Plans and executes all corporate service and sales programs, product promotions and other events.
• Proactively identifies opportunities to resolve customer problems and concerns.
• Follows up with customers to ensure their problems are resolved.
• Communicates any outstanding problem resolution issues with the Experience Manager.
• Understands and articulates all MCX value stories, programs and promotions.
• Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all leaders and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.
• Takes advantage of all training opportunities to develop selling skills in product categories.
• Works with team members to develop their product knowledge within the category.
• Remains committed to learning about the brands and products that we sell within the store.
• Educates customers on product questions and provides suggestions when needed.
• Relays customer comments and concerns to Store Manager.
• Partners with the Brand Integrity representative, Store Manager or Assistant Store Manager on upcoming floor sets, visual displays and planogram planning.
• Becomes an active partner to the Brand Integrity representative during floor sets and floor changes.
• Ensures assigned sales area is merchandised to brand standards with proper product placement.
• Communicates product outs to Assistant Store Manager or Store Manager.
• Identifies opportunities to produce add-on sales through consultative and suggestive selling processes.
• Ensures all sale, ad and promotional items are signed and placed according to brand standards.
• Ensures all product displays and planograms are signed and labeled according to brand standards.
• Identifies and reduces all risks of loss and/or theft.
• Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.

Requirements

EVALUATIONS:

Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

Required Documents

This position requires a complete application package. This usually includes your resume and any documents named in the official announcement, such as transcripts, an SF-50, or a DD-214 where applicable. Review the announcement for the exact list before applying.