Registered Nurse Manager – Telehealth

Summary

The Registered Nurse Manager, Telehealth, is responsible for coordinating patient care with an emphasis on education, self-management, and ensuring high levels of customer satisfaction throughout the entire care continuum. This role involves assessing patient needs, developing care plans, and implementing procedures in accordance with established policies.

Key responsibilities include active participation in unit-level quality improvement initiatives and customer service programs.

Duties

• The Telehealth Nurse Manager contributes to the development of care delivery models and environment design, ensuring that patient care is evidence-based, accessible, affordable, and equitable.
• They ensure compliance with accreditation and regulatory standards and align clinical objectives with organizational strategic goals by participating in planning and implementation efforts.
• They foster a positive work environment to support the organization’s vision and mission.
• Additionally, they stay informed about and ensure adherence to all relevant regulations, accreditation requirements, policies, and standard operating procedures (SOPs).
• The Nurse Manager serves as the primary supervisory authority for their unit, overseeing operational functions and providing coverage for other Nurse Managers as necessary.
• Their responsibilities include staff orientation, training, professional development, performance management, and creating a culture of accountability that promotes high-quality, cost-effective care.
• The Nurse Manager acts as a role model, educator, and supervisor, advocating for evidence-based practices, interdisciplinary collaboration, and continuous process improvement.
• The Telehealth Nurse Manager reports directly to the Chief Nurse of Ambulatory Care and Daily Operations, the Nurse Manager also coordinates with the VISN Telehealth Program Manager and plays a key role in strategic, operational, and quality initiatives at both the facility and network levels.
• Duties include but are not limited to: Directing and supervising staff, including scheduling, mentoring, coaching, addressing conduct and performance issues, and completing evaluations and reports.
• Ensure compliance with accreditation and regulatory standards and maintaining consistent readiness for inspections.
• Lead initiatives to enhance performance, improve customer service, ensure patient and staff safety, maintain standards of care, and actively participate in service and VISN committees.
• Oversee the strategic planning, coordination, implementation, management, and evaluation of Home Telehealth clinical applications, with a primary focus on enhancing access for Veterans in rural and highly rural areas.
• Collaborate with facility and network leaders to implement new programs and ensure alignment with VISN and VHA strategic initiatives.
• Oversee technology planning and implementation in collaboration with IT, maintain inventory, and ensure compliance with HIPAA and VHA regulations.
• Oversee the procurement, distribution, and inventory management of telehealth equipment, ensuring proper integration with clinical practice protocols.
• VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday – Friday, 8:00am – 4:30pm Telework: Ad-hoc Virtual: This is not a virtual position.
• Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

• U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• You may be required to serve a probationary period.
• Complete all application requirements detailed in the “Required Documents” section of this announcement.

How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: Candidate’s education, scope, and length of nursing practice (experience) will be considered in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy.

Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following five dimensions of nursing: Practice, Veteran/Patient Driven Care, Leadership, Professional Development, and Evidence/Based Practice/Research. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

• Resume SF-50/ Notification of Personnel Action
• Note: Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver’s licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document.
• This one-page document does not need to be modified and must be uploaded into the two-page restricted ‘Resume’ document upload field.
• Your full resume/CV may be uploaded without page limitation into the ‘Other’ document upload field.
• The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position.
• Cover Letter License Other (1) Other (2) PCS Orders Performance Appraisal Professional Certification
• Resume SF-50/ Notification of Personnel Action Transcript Veterans’ Preference
• Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA.
• When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans’ Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans’ Preference.