Recreation Assistant – Information, Tickets and Travel (ITT)

Summary

This position is assigned to the Non-Appropriated Fund (NAF) Community Programs (N922) Branch; Morale, Welfare, and Recreation (MWR) Recreational Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI – ITT Facilities. The purpose of this position is to provide customer service to patrons, sales of tickets, and perform a variety of duties in support of the Information, Tickets, and Travel program.

Duties

• Duties include, but are not limited to: Provide customer service, information and support of community recreation programs and activities.
• Provide services to MWR customers, which includes, but is not limited to checking ID cards to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and
• Restocking supplies, and preparing snack bar menu items or pre-packaged retail items.
• Collect fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other community recreation programs using Point of Sales (POS) and computer programs.
• Complete a Daily Activity Report (DAR) at the end of every shift and is accountable for the accuracy of daily sales transactions.
• Assists in processing customer Internet registrations (i.e.
• Net Near You), initial log-ins and event registrations.
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.
• Notifies supervisor or program lead if damage or loss has occurred.
• Ensures all rental or checkout forms are properly completed and reservation and checkout procedures are followed.
• Conducts inventory for proper accountability of program equipment and resources.
• Inspects, maintains and performs upkeep maintenance and repairs on all equipment and resources.
• Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
• Assists in day-to-day administration of multiple programs to which assigned.
• Tasks include submission of event after-action reports, patronage data collection and database administration.
• Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.
• All administrative duties accomplished through a variety of means, including computer software programs, which track resource inventories, patron usage/comments, and program standards metrics.
• Assists with recruitment, training and scheduling of community recreation staff.
• Actively supports the command statement on adherence to EEO principles and policies.
• Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
• Responsible for entertainment and promotion scheduling.
• Incumbent may assist in updating of electronic and multi-media support tools.
• Seeks ways to promote MWR facilities and events through outreach opportunities on base.
• Promotes use of recreational e-reading resources available through online MWR Library Program resources.
• Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
• Responsible for the community outreach to assist in the development of contacts.
• Assists in the creation of professional proposals, execution of agreements and follow-up.
• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
• Adheres to NAVMED P-5010 sanitation requirements.
• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
• Provides support for Community Recreation event set up and break down.
• May perform general housekeeping duties as needed.
• Performs other related duties as assigned.

Education

This position does not have a positive education requirement.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. *Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. *Intermittent / Flexible Scheduled employees are ineligible for benefits and paid time off.

Required Documents

• The following documents are required at the time of application: Resume: two-page limit, learn more here
• Resume Requirements Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action
• Report (PAR) or SF-50 NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.