Program Manager, Executive Secretariat Correspondence Office (Esco)

Summary

WHAT IS HEADQUARTERS? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in the following area(s): HQ – Office of the Commissioner – Chief of Staff- Executive Secretariat – Executive Secretariat Correspondence Office REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

• General Manger Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
• The following are the job specific duties of this position.
• You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
• Coordinates intake and assignment of Executive Secretariat controlled correspondence, including congressional responses and status requests from congressional staff members.
• Partners with IRS business units on a weekly basis to ensure evolving congressional priorities are addressed and considered in any weekly and long-term correspondence inventory management plans.
• Conducts tax research and gathers correspondence inventory data.
• Serves as a subject matter expert for executive-level correspondence involving tax administration, congressional inquiries, taxpayer concerns, and sensitive public-facing matters.
• Reviews and analyzes incoming correspondence and draft responses for legal, technical, procedural, and records management implications.

Requirements

• All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period.
• During this time, your performance, conduct, and suitability for continued employment will be evaluated.
• You will not automatically convert to permanent status at the end of the probationary (or trial) period.
• Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service.
• If no certification is made before the probationary (or trial) period ends, your appointment will be terminated.
• You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations.
• Additional guidance and support will be provided during onboarding.
• Supervisory Probationary Period
• Subject to a 1-year supervisory or managerial probationary period (unless already completed). Government Credit Card
• Obtain and use a Government-issued charge card for business-related travel. Key Requirements: U.S Citizenship
• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Selective Service Registration
• Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so. Personal Identity Verification (PIV)
• Must provide 2 forms of identification from the Form I-9.
• Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• These documents must be unexpired original or certified copies.
• ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS AND ADDTIONAL INFORMATION SECTIONS

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Required Documents

• The following documents are required and must be provided with your application.
• All application materials, including transcripts, must be in English.
• Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible.
• Please view Application Preparation or How to write a resume for federal job. 1.
• Your resume should: Be limited to two (2) pages.
• Applicants with resumes exceeding two-pages will be removed from consideration.
• We recommend utilizing a standard 8.5×11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point for the main text, and page margins of 0.5 inches.
• Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible.
• If you update your application, only the most recent resume received (uploaded under the "Resume" document type) will be considered to determine qualifications.
• Include your name and contact information.
• Include relevant work experience
• Employer Name, Job Title, Employment dates (start to end date or present), number of hours worked per week, and a brief description of duties that clearly demonstrate your qualifications.
• To receive full credit for work experience, you must include specific MM/DD/YYYY start and end dates for every position.
• Include pay plan, series, and grade (e.g., GS-0301-09) for all federal service jobs.
• Not include photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content.
• Resumes containing prohibited information will be deemed ineligible.
• Not include embedded links as they will not be opened or considered when determining qualifications.
• Not include personal information such as age, sex, religion, race, or disability.
• Not include specialized experience copied from the announcement or position description, as this is not a demonstration of your experience. 2.
• Education (if applicable)
• Refer to Qualification and Education sections above for requirements For positions with an education requirement, or if you are qualifying for this position based on education or training, submit a copy of your transcript(s) or equivalent.
• An official transcript(s) will be required if you are selected.
• High School Diploma (or equivalent)
• If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education. 3.
• Registration/License (if applicable)
• Current, active registration/license 4.
• Veterans' Preference (if applicable) MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of
• Veterans Affairs showing dates of service and type of discharge.
• If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification.
• The certification must indicate your dates of service, rank and that you will be separated under honorable conditions. 10-point preference eligible
• Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible.
• For more information on claiming veterans' preference view here. 5.
• Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) (if applicable) Selection priority program for displaced or surplus federal employees: Review and submit the required documentation as oulined under CTAP/ICTAP 6.
• Current and Former Federal Employees Documentation (if applicable)
• Submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status (Position Occupied/Block 34 should reflect "1" and Tenure/Block 24 should reflect "1" or "2").