Medical Support Assistant (Adv

Summary

The position is located in the Health Administration Service (HAS) at VA Montana Health Care System serves as the assigned MSA in any area of the Medical Center (PACT, Specialty, Support/Ancillary Services, Integrated Call Center, Community Care). The MSA works collaboratively with other members of the assigned team and with expanded health care teams to include pharmacists, social workers, dieticians, behavioral, health staff, etc. to provide a robust interdisciplinary approach to care.

Duties

• Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to: Responsible for adhering to the VHA scheduling policies and procedures, as well as other HAS and local policies.
• Ensure all appointments are made from a provider's order (Clinically Indicated Date) and that when a provider order is not available, the patient's desired date is recorded correctly within the scheduling package.
• Responsible for patient check-in process (in its entirety) for their PACTs or specialty providers, including the printing of any necessary documentation needed for the appointment (health summaries, medication lists, daily plans, etc.), pre-registration of patients, Insurance.
• Buffer (IBC) scanning for private insurance, and the usage of.
• Collects, scans, and updates health insurance information to aid in the revenue collection process.
• Completes the patient check-out process daily, which includes the completion of.
• Clinic (RTC) orders, the creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete the appointment process.
• Advises sharing beneficiaries of basic eligibility, covered and non-covered services, and program requirements with the thorough knowledge of all component programs.
• This will include making eligibility determinations based on the customer's status, enrollment, and services required and/or requested.
• Responsible for ensuring that patients are eligible for care at the time of scheduling, utilizing the patient enrollment menu and eligibility criteria.
• Responsible for utilizing reports to assist in the care delivery process.
• Reports include but are not limited to: Encounter Action Required Report, Clinic Utilization Statistical Summary, Consult Tracking Reports (CTR) (in-house and Non-VA Care), various VHA Support Service Center (VSSC) reports (access, wait times, no-shows and cancellations.
• Responsible for the VHIC Card process, assisting with Bene Travel requests, understanding the Heritage Medication Program, postage meters, and UPS labels.
• Work Schedule: Monday.
• 4:30pm or as agreed upon with the possibility of extended hours and weekends. Telework: Ad-HOC Virtual: This is not a virtual position. Functional Statement #: 51936-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized.

Requirements

• You must be a U.S.
• Citizen to apply for this job.
• To be considered for this position, you must complete all required steps in the process.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the.
• Government; and whether your continued employment would advance the efficiency of the.
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes:
• Resume: Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field. Your resume must include the following information for each job listed: Job Title.
• Duties (be as detailed as possible).
• Month & year start/end dates (e.g. June 2007 to April 2008).
• Full-time or part-time status (include hours worked per week) Series and.
• Grade, if applicable, for all.
• Federal positions you have held.
• Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications.
• To ensure you receive appropriate consideration, please list the duties you performed under each individual job title.
• If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.
• We cannot make assumptions regarding your qualifications.
• Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter.
• We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.
• SF-50, Notification of Personnel Action.
• If you are a current federal employee, you must attach your most recent, non-award.
• SF-50. Examples of appropriate.
• SF-50s include: Within-Grade Increases, General Pay Adjustments This.
• SF-50 should not be more than a year old and must show your current position, grade and step.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former.
• Federal employees), etc. Cover Letter.
• DD-214/ Statement of Service Disability Letter (VA) Other (1) Resume.
• SF-50/ Notification of Personnel Action Transcript.
• Veterans' Preference: When applying for Federal Jobs, eligible.
• Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor.
• Preference (SSP) in the questionnaire. You must provide a legible copy of your.
• DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable,.
• General, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible.
• Veterans) must also submit an.
• SF-15 "Application for 10 Point Veteran.
• Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on.
• Veterans' Preference, please visit Feds Hire Vets.
• Veterans' Preference. Veterans' preference does not apply for internal or other current permanent Federal agency employees.