Medical Administration Officer

Summary

The Chief, Business Office collaborates in a team-oriented, customer-driven, professional environment to develop new models of care that emphasize prevention, improve access and coordination of care; educate and empower patients and their families; enhance the customer experience with human interactions and therapeutic alliances; and promote the coordination, continuity, and integration of care.

Duties

• Duties include, but are not limited to: Formulates and issues policies, through the Director, relating to the broad areas of Health Administration and Community Care.
• Participates in Daily Management System (DMS), which includes the coordination of service- level huddle, attending and coaching the huddles of subordinates, participating, and facilitating the Administrative Chief's huddle on behalf of the Associate Director (Gs-15), and participation in the Enterprise Huddle.
• Partners with and advises Healthcare Group (HCG) Chiefs in the high-level coordination of facility wide management of clinic setup, encounter management/completion, medical documentation, scheduling, and Patient Preferred List), procedures, directives, and practices in daily operations.
• Formulates and issues policies, through the Medical Center Director (MCD), relating to the broad area of health administration.
• Design and implement internal and external customer service studies to analyze/evaluate study results and data to identify opportunities and gaps, engage in process improvement activities, and/or track goal/objective progress.
• Advise and provide regular reports to Executive Leadership on Business Office activities and support of administrative clinic management for the Medical Center.
• Designs and implements studies such as gap analysis, population modeling, service demand, needs assessment, Strength/Weakness/Opportunity/Challenges (SWOC), make/buy analysis, and other studies to analyze results/data to develop both short and long-range strategic direction/plan and annual business plan to the MCD to inform decisions in staffing levels/distribution, space, equipment, contract, budget/spend plan, education/training plan, and tactical objectives.
• Has oversight for the selection of Community Care providers, provides feedback for the facility on the adequacy of the Network of Community Providers, and assists with the review of quality metrics in the community, and identifies gaps and issues on behalf of the facility.
• Develops both long and short-term goals, policies and plans for the organization by coordinating the medical administration needs of the medical center.
• Identifies trends, accomplishments and/or deficiencies related to the program to devise solutions or propose alternate courses of action.
• Communicates and coordinates with appropriate medical center personnel, Resource Management personnel and VISN staff to overcome technical data collection concerns, software use, and validation of workload accuracy.
• Analyzes and evaluates the effectiveness of the Medical Center clinical center operations and program in meeting established goals and objectives.
• Evaluates the state and VISN wide programs against short and long-range objectives.
• Work Schedule: 7:30am – 4:00pm, Monday-Friday Telework: This position is eligible for situational, ad-hoc telework Virtual: This is not a virtual position.
• Position Description/PD#: Medical Administration Officer/PD136960 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping, and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).

Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not Real Id compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Required Documents

This position requires a complete application package. This usually includes your resume and any documents named in the official announcement, such as transcripts, an Sf-50, or a Dd-214 where applicable. Review the announcement for the exact list before applying.