Lead Pharmacy Technician

Summary

This position is located within the Fayetteville NC VA Coastal Health Care System Pharmacy. The lead pharmacy technician performs duties independently which consist of significant scope, complexity and leads at least three GS-07 or more technicians. This position may be in Inpatient, Outpatient, or other specialized areas of the pharmacy at the facility level.

Duties

• VA Careers – Pharmacy: https://youtube.com/embed/Fn_ickNBEws Lead Functions: The lead pharmacy technician assists pharmacy supervisor in quality improvement activities by participating in medical center and service process assessment and action teams and continually seeks to improve services. a.
• Assess workload volume throughout the day, identify backlogs, and makes staffing adjustments as needed to meet organizational goals. b.
• Identify areas of duplication of efforts and develop solutions to streamline processes, reduce waste, cost savings, and improve patient care. c.
• Responsible for organizing and assisting the pharmacy technician team to ensure assigned tasks are timely and accurately completed for their program area. d.
• Coordinate day-to-day maintenance and operation of pharmacy area equipment and automation. e.
• Promote harmonious relationships within the work environment and support the needs of the team and customer. f.
• Listens to informal complaints of employees and other customers in a helpful and timely fashion.
• If not able to remedy a situation, the lead will notify the pharmacy supervisor. g.
• Assists in training and orientating new and existing pharmacy technicians and students on policy and procedures. h.
• Identify and report developmental and training needs to ensure safety and quality control for their program area. i. j.
• Develops training schedules and assists in maintaining documentation for all pharmacy technicians and students.
• Effectively evaluates pharmacy activities to assist management to obtain short- and long-range objectives and goals. k.
• Conduct technician meetings to assure proper updates of departmental and hospital communications. l.
• Assist in the development of policies and procedures and participate in departmental goal planning and quality improvement activities. m.
• Maintain competence by participating in staff development programs. n.
• Serves as on-line back up to other pharmacy technicians within the designated area of pharmacy.
• Quality and Regulatory Duties: a.
• Incumbent assists in preparation of national, local, and special accreditations of pharmacy service.
• (Joint Commission, Inspector General, Controlled Substance Inspections, Drug Enforcement Agency) This includes documentation record updates, development of specific training and preparation of staff and compliance of policy and procedures. b.
• Incumbent proactively evaluates and analyzes data for self-driven (independent) performance improvement projects, workload analysis and statistical reports.
• Work Schedule: Monday-Friday 8:00am-4:30pm

Requirements

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Complete all application requirements detailed in the “Required Documents” section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully.

Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes: Professional Certification Resume SF-50/ Notification of Personnel Action Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document.
• This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.
• Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
• Cover Letter DD-214/ Statement of Service Disability Letter (VA) Resume Professional Certification Resume SF-50/ Notification of Personnel Action Transcript Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans' Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans' Preference.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.