Itspec (Custspt)

Summary

This position is located at Department of Housing and Urban Development, Office of the Chief Information Officer. This opportunity is also open to Status Candidates under Announcement 26-HUD-12994678. Please refer to that announcement for details on open period, eligibility, and how to apply.

Duties

• HUD's Mission The mission of the U.S.
• Department of Housing and Urban Development is to foster strong communities by supporting access to quality, affordable housing, expanding the housing supply, and unlocking homeownership opportunities for the American people.
• The Department is committed to furthering the promise of self-sufficiency in every American while promoting economic development to revitalize rural, tribal, and urban communities across the country.
• This position is located in the Office of the Chief Information Officer (OCIO).
• This mission of OCIO is to enable delivery of HUD programs, services, and management processes by providing high-quality information technology (IT) solutions and services.
• The strategic goals of OCIO are to: rapidly modernize HUD's information technology to support key business initiatives; transform the information technology infrastructure to adapt to and adopt emerging technologies; develop a cadre of highly capable IT professionals with
• Mission critical competencies needed to meet the Department's goals; and provide secure, rapid, and reliable data and information to our customers.
• As an ITSPEC (CUSTSPT), you will: Perform routine and recurring assignments in the delivery of IT customer support services; participates in the planning and delivery of a full range of IT customer support services to the organization; identifies
• And resolves issues and problems; prepares and updates manuals, instructions, and operating procedures; provides information and assistance to customers including system hardware software installations, configuration, upgrades and troubleshooting; evaluates established methods and procedures and prepares recommendations for changes
• In methods and practices where appropriate; presents formal and informal training to customers; reports, responds to and resolves customer requests and applies information security and information assurance policy, principles and practices.

Requirements

• Candidates will be selected for a job assigned to one of the official duty stations listed in this announcement.
• Failure to report to duty at the location for which the candidate is selected may be grounds for a disciplinary action, including removal.
• Key Requirements: Must be U.S.
• Citizen or U.S.
• A one year probationary period may be required.
• Continued employment is contingent upon supervisory certification that continued employment will benefit the Federal Service; the certification will occur no less than 30 days before the end of the probationary/trial period.
• Must successfully complete a background investigation.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9.
• Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.
• Please refer to "Additional Information Section for additional Conditions of Employment."

Required Documents

• A complete application includes:
• 1. A resume: All applicants are required to submit a resume either by creating one in
• USAJOBS or uploading one of their own choosing. (Cover letters are optional.)
• USA Jobs restricts resume uploads to a maximum of 2 pages.
• Resumes attached in other sections (such as "Documents" or "Other") will not be considered in the determination of specialized experience.
• If multiple resumes are submitted, the resume submitted last (based on time stamp) will be the only one reviewed as a part of your application.
• To ensure readability, resumes must be formatted using an easy-to-read font (such as
• Lato, Calibri, or
• Arial) with a minimum font size of 10-points and margins no smaller than 0.5 inches.
• Failure to follow these formatting guidelines may result in disqualification from further consideration.
• To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume.
• For resume writing guidance, please visit USAJOBS Help Center
• How do I write a resume for a federal job? 2.
• Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement. 3.
• Submission of any required documents identified below, if applicable: Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
• VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation.
• In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
• CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) ELIGIBLE INDIVIDUALS: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.