Human Resources Assistant (OA)

Summary

You will serve as a HUMAN RESOURCES ASSISTANT (OA) in the CENTER FOR EMPLOYEE RECORDS AND APPLICANT INQUIRES DIVISION of OFFICE OF CIVILIAN HUMAN RESOURCES OPERATIONS. Before applying, you’re encouraged to learn more about federal human resources careers by visiting the HR Career Compass at: www. OPM.gov/HRCareerCompass.

Duties

• You will provide answers to inquiries concerning merit promotion and job application procedures such as ratings, educational requirements, etc.
• You will send applicant inquiries to hiring regions if inquiry justifies escalation and respond to inquiries regarding status of actions.
• You will serve as a primary focal point for resolution of handling applicant issues/complaints, researching/troubleshooting the origin of the problems, identifying systemic issues, and ensuring appropriate and timely corrective action.
• You will perform special projects as required (e.g. metrics and Active Reasonable Accommodation List (ARAL).
• You will produce a documents in draft and/or final format by ensuring documents are prepared and reviewed for spelling, grammar, capitalization, punctuation, presence of necessary enclosures, and proper Navy formatting procedures.

Education

GS-5 only: In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience: 4 years above high school A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

How You Will Be Evaluated

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position.

Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement.

You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Customer Service Written Communication Problem Solving Computer Literacy Clerical Support Functions This recruitment will utilize the following technical assessment tools: USA Hire, Structured Resume Review The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.

Required Documents

• You are required to provide documentation that supports the eligibility and qualification claims made in your resume.
• You must submit the applicable documents listed here and those listed with the eligibilities you select in the announcement questionnaire with your application package.
• Applicants who do not provide supporting documentation that fully support their claims will not be referred to the hiring manager.
• Cover letter is optional.
• A complete resume is required.
• Resumes are restricted to no more than 2 pages.
• Illegible/unreadable resumes will not be considered.
• Your resume must show relevant experience, job title, duties and accomplishments.
• Your resume must show complete information for each job entry to support minimum qualifications.
• The following information should be provided in your resume: employer’s name, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience.
• TIP: A good way to ensure you include all essential information is to use the
• Resume Builder in USAJOBS to create your resume.
• Are you applying for a promotion?
• For GS positions, to be considered for promotion, you must provide SF-50(s) that shows you held the next lower GS grade for at least one year.
• SF-50s that have an effective date within the past year (e.g., General Adjustment SF-50 from this year or Within Rate/Grade Increases (WRI/WGI) SF-50 within a year) do not clearly show you meet the one-year time-in-grade requirement.
• That means if you submit an SF-50 dated within the last year, you must submit another SF-50 that is dated more than one year ago to clearly demonstrate you meet the time-in-grade requirements.
• If you are a DoD employee, you can obtain a copy of your SF- 50(s) from MyBiz.
• Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials?
• Check the Conditions of Employment section above to see if any are required.
• If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.
• Are you using education as a substitute for some or all of the experience requirement?
• Is there a basic education requirement for this position?
• Check the Education section above to see what is allowed and what is required.
• Any claims you make in your resume regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school.
• While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position.
• You may submit a copy your degree(s) if specific coursework does not have to be verified.
• Are you a veteran claiming 5-point veterans’ preference or claiming sole survivorship preference?
• You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service.
• If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service.
• If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too.
• If you are not sure of your preference eligibility, visit the Department of Labor’s website: Veterans’ Preference Advisor Are you a disabled veteran or claiming 10-point veterans’ preference?
• If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference.
• You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf.
• Are you an active duty service member?
• Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command.
• The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
• Application documents, including supplemental ones, may be shared outside the Human Resources Office.
• Supplemental documents may contain your SSN, DOB, or personal information of others (e.g., on military orders, marriage certificates).
• You may redact this information before submitting; however, if selected, you must provide unredacted originals.