Front Desk Associate (UH)

Summary

Support the Military’s Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees. This position is assigned to the Non-Appropriated Fund (NAF) Unaccompanied Housing; Fleet Readiness; Commander, Navy Installations command (CNIC); CNRNW Naval Air Station Whidbey Island

Duties

• Answers questions regarding housing facilities; and provides information to service members regarding local resources, on-base facilities and activities.
• Provides quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times.
• Ensures security of all guests is maintained at all times.
• Ensures guest privacy is maintained at all times.
• Handles customer complaints, referring to manager or higher authority as necessary.
• Professionally answers phones and transfers calls to appropriate individuals.
• Verifies eligibility and ensures unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual and local policy.
• Properly executes and documents room transfers.
• Assigns residents to ensure "best and highest use" of UH inventory.
• Ensures check-in and check-out transactions are accurately recorded in the automated military housing system (e.g.
• Enterprise Military Housing or similar) and prepare reports from the system when required.
• Safeguards residents' personally identifiable information.
• Creates new and replacement key cards per local policy and guidance.
• Maintains inventory of all keys/keycards and any other supplies maintained at the front desk.
• Provides new residents with linen sets (i.e. bed in the bag).
• Provides new residents with welcome aboard information, instructions and resources.
• Facilitates the new resident orientation brief.
• Receives and follows up on resident trouble calls, ensuring the appropriate department is contacted for resolution.
• Reports any resident complaint or concern to the front desk supervisor.
• If the issue is an emergency (e.g. personal assault, fire), immediately follows local emergency procedures.
• Enforces UH guest and visitor policies and ensures the building resident, UH staff member, or responsible RA escorts non-residents at all times.
• Keeps the front desk and lobby area clean and neat.
• Performs other related duties as assigned.

Education

There is no education requirement for this position.

Required Documents

• Required Documents: The following documents are required at the time of application: Résumé: Resume limited to 2 pages showing relevant experience (cover letter optional).
• For more guidance about the 2-page limit on resumes, visit here: Resume Requirements.
• Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 Starting
• May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRNW Installations.
• This applies to everyone, including the following:
• But not all inclusive: Vendors
• Dependents aged 18 and older Service Providers
• Veterans with service-connected disabilities Contractors
• Visitors (includes visitors in same vehicle with CAC holder)
• Transportation services (taxi, limo, ride share)
• Agent, Assist, Aid, Care Giver Letters Au Pairs, Child Care Providers
• What are acceptable alternative forms of identification for base access? If you don't have a
• REAL ID-compliant driver's license, you can use one of the following: U.S. passport or passport card Military
• ID card (Common Access Card or
• CAC, DoD retired ID card)
• Permanent resident card (Green Card) Transportation Worker Identification Credential (TWIC) Enhanced Driver's License (EDL)
• Other forms of identification accepted by the Department of Homeland Security How can
• I obtain a
• REAL ID-compliant license? To obtain a
• REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents: Proof of identity (e.g., birth certificate, passport) Proof of Social
• Security number (e.g., Social Security card)
• Two proofs of residency (e.g., utility bills, bank statements)
• The specific requirements for Washington
• State are provided at the following website: https://realidwa.com/.