Facility Program Manager (Quality Program Manager)

Summary

The Pharmacy Quality Program Manager serves as a member of Pharmacy Administration and is responsible for developing policies, procedures, and oversight related to the compliance of pharmaceutical compounding and hazardous drug handling. The incumbent oversees quality management and performance improvement initiatives, ensuring adherence to accreditation standards, regulations, directives, and mandates.

Duties

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf The duties of the Facility Program Manager (Compliance and Quality Program Manager) include but are not limited to:

• Ensuring NAVAHCS has a policy and processes in place to assess and monitor compliance with USP and USP standards for the handling of Compounded Sterile Preparations (CSP) including cleanroom design, environmental controls and monitors, and core competencies of personnel involved in CSP processes.
• Ensuring that the NAVAHCS CSP Advisory Committee reports issues impacting CSP processes to the VISN using processes established by the VISN.
• Developing a written contingency plan that may be activated to obtain CSPs from an alternative source in situations where CSP preparations at the facility need to be suspended because of non-compliance with relevant standards.
• Ensuring hazardous drugs (HD) that are transported, stored, and handled by other health care professionals are appropriately labeled to alert staff to handle the HDs as required by USP.
• Ensuring the pharmacy service has written procedures for compliance with USP, USP and USP standards.
• Maintaining environmental control of the sterile compounding areas.
• Coordinates ongoing, proactive processes to evaluate and improve safe medication management strategies.
• Develops and maintains look alike sound alike (LASA) and high alert medication lists, labeling, and segregation.
• Participates in root-cause analysis of significant medication errors.
• Examines the systems failures and human factors contributing to medication errors.
• Evaluates, develops, implements and documents quality and performance improvements in the provision of clinical and full-service distributive pharmacy services.
• Ensures and coordinates compliance with accreditation standards [e.g. The Joint Commission (TJC)], federal, state, organizational, and local regulations, directives and mandates and other regulatory agencies (e.g. Office of Investigator General, Drug Enforcement Agency).
• Provides clinical and administrative supervision to NAVAHCS pharmacy residents.
• Oversees the pharmacy residency program and assures proper training pharmacy residents.
• Performs all other duties as assigned.
• Work Schedule: Monday through Friday from 08:00AM to 04:30PM; but tours may vary depending on the needs of the service to include rotating days, nights, weekends and/or holidays.
• Telework: Not Available Virtual: This is not a virtual position.
• Functional Statement #: 0000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the “Required Documents” section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully.

Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Areas of Consideration. Eligible applications will be reviewed and referred in the following order: Current permanent employees of the Northern Arizona VA Healthcare System (NAVAHCS) Current permanent employees of the Veterans Affairs All other eligible applicants NOTE: Veterans’ Preference is not applicable to VA employees or employees of other Federal agencies. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

• Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia.
• Resume SF-50/ Notification of Personnel Action Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document.
• This one-page document does not need to be modified and must be uploaded into the two-page restricted ‘Resume’ document upload field.
• Your full resume/CV may be uploaded without page limitation into the ‘Other’ document upload field.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), etc.
• Cover Letter DD-214/ Statement of Service Disability Letter (VA) Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. Clinical
• Resume/CV Proof of Marriage Status
• Resume SF-15 SF-50/ Notification of Personnel Action Transcript Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans’ Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans’ Preference.
• Veterans’ preference does not apply for internal or other current permanent Federal agency employees.