Chief Innovation Officer

Summary

This position is part of the U.S. International Development Finance Corporation (DFC), Office of Performance & Innovation. The Chief Innovation Officer is a champion of innovation culture and leads DFC’s portfolio for improving agency operations through incubation, innovation/reengineering, internal customer liaison, and coordination of overseas and relocation support.

Duties

• The Chief Innovation Officer is a champion of innovation culture and leads DFC's portfolio for improving agency operations through incubation, innovation/reengineering, internal customer liaison, and coordination of overseas and relocation support.
• The incumbent serves as DFC's senior subject-matter expert on innovation-driven operational improvement, leveraging the latest innovation models and associated best practices.
• The work includes identifying operational pain points; incubating and piloting new capabilities; redesigning services, processes, and operating models; leading change implementation; and building the relationships, consensus, and buy-in needed to advance practical, customer-centered solutions across DFC.
• The role also requires use of business process improvement, KPI-based monitoring, customer feedback, and continuous improvement methods aligned with ISO 9001, Lean Six Sigma, and related quality and process improvement approaches in order to make the Corporation effective and efficient in accomplishing its mission.
• The incumbent provides expert policy advice, analysis, and recommendations to senior leadership and drives cross-organizational action to improve efficiency, effectiveness, service quality, accountability, and operational performance.
• As DFC's Chief Innovation Officer, you will: – Lead DFC's center of excellence for process improvement and innovation, including identifying operational pain points, service gaps, and emerging business requirements and translating them into actionable pilot concepts, improvement projects, or new capabilities. – Incubate and implement new operational and mission-support initiatives by establishing concepts, governance structures, operating models, milestones, success measures, workplans, roles and responsibilities, and feedback mechanisms. – Lead innovation, reengineering, pilots, and change implementation for existing programs, services, and business processes to improve efficiency, effectiveness, internal customer experience, and alignment with agency priorities. – Serve as the internal agency customer liaison and relationship manager by gathering customer feedback, diagnosing service delivery challenges, coordinating solutions across mission and mission-support stakeholders, and providing executive briefings and decision-ready recommendations. – Coordinate overseas operations support and corporate relocation support, including improving processes, reducing friction, clarifying requirements, strengthening compliance, and standardizing support approaches where feasible. – Track continuous improvement and advise senior leadership by developing reports, implementation trackers, and analytical products; and recommending actions to improve operations and support executive decision-making. – Supervise, support, and sponsor staff, including setting priorities, assigning and reviewing work, evaluating performance, supporting employee development, approving leave, resolving complaints, and addressing conduct or performance issues; develop followership.
• Please Note: This is not a Bargaining unit position.

Education

This job does not have an education qualification requirement.

Required Documents

Prepare the documents below before applying. Always confirm the exact requirements on the official announcement, since they vary by position:

• Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
• IMPORTANT UPDATE: Your resume must not exceed two (2) pages.
• If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. 2.
• Your responses to the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12992245 3.
• Other supporting documents: Cover Letter, optional Your most recent Promotion, Within-Range Increase (WRI/WGI), or Appointment/Conversion Notification of Personnel Action (SF-50), if applying as a current or former Federal Employee (i.e. status candidate), showing you are/were in the competitive service, on a permanent basis, and the highest grade or promotion potential held, is required.
• DO NOT submit NON-Pay Impacting Action SF-50's to include, "Organizational Code Change SF-50's, Award SF-50's and/or General Adjustment SF-50's, etc." or SF-52's Request of Personnel Action as they cannot be used to prove time-in-grade.
• Most recent Performance Appraisal, if applicable DD-214, SF-15 Form and/or VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities Noncompetitive appointment authority documentation, if applicable Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g.
• Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)