Caregiver Support Program Coordinator-Registered Nurse

Summary

The Caregiver Support Program (CSP) Program Manager (PM) Registered Nurse (RN) executes position responsibilities that demonstrate leadership, experience, and creative approaches to the CSP, which encompasses the Program of Comprehensive Assistance for Family Caregivers (PCAFC) and the Program of General Caregiver Support Services (PGCSS) within the Veterans Health Administration (VHA).

Duties

• Careers at Montana VA Health Care System Billings Chamber of Commerce The CSP PM is responsible and accountable for all elements of the nursing process when providing and/or supervising patient care.
• Duties of the position include, but are not limited to: Assess, plan, implement, and evaluate care based on age-specific components.
• Responsible for the coordination of care focused on patient and caregiver education, self-management, and customer satisfaction throughout the continuum of care.
• Oversee service delivery and coordination of care activities for family caregivers who provide personal care services to eligible Veterans regardless of period of service.
• Coordinate program implementation with multiple clinical services across all campus locations.
• Follow procedures per established policies and guidelines.
• Influence care outcomes by interdisciplinary team collaboration.
• Knowledge and participation in unit/program level quality improvement process and initiatives and customer service programs.
• Performance and leadership that impact the standard of care and safety of staff.
• Establish and maintain an ongoing education program for Veterans, caregivers, community agencies, students, and staff to facilitate understanding of clinical practice guidelines, mental health issues, readjustment issues and psychosocial issues facing caregivers.
• Develop and facilitate CSP focused direction, orientation, coaching, in-service training, staff development, and continuing education programs for Veterans Affairs (VA) facility staff and the community.
• Develop and implement plans for outreach to Veterans and Veteran caregivers who may benefit from the CSP program services (but who do not presently use VA for their health care needs).
• Conduct outreach to current PGCSS and PCAFC participants to inform them of available services.
• Maintains a current network of referral resources to include peer support mentoring groups, caregiver skill building and self-care educational opportunities, mental health support, legal and financial services.
• Subject matter expert (SME) to VA facility leadership and staff for all CSP related issues and serve as a consultant to other VA professionals and administrators on program specific activities.
• Serve as a liaison to the Veterans Integrated Service Network Program (VISN) CSP Program and the VA Central Office (VACO) Program.
• Collaborate with facility, VISN, and VACO to develop and implement solutions-participate in national, regional, and VISN operational calls; contribute to national leadership council committees; and implement cultural transformation initiatives.
• Monitor performance measures at the local, VISN, and VACO levels; provide responses to congressional inquiries; and briefings to providers, VA leadership, community organizations, and other internal and external stakeholders.
• Develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use.
• Oversee daily operations and manage all aspects of the CSP, to include clinical and business operations, accountable for program effectiveness, and modification of service patterns to comply with the delivery of standardized processes found within VHA Directive 1152(1).
• Other duties as assigned.
• VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday to Friday, 8:00am to 4:30pm Telework: This position is authorized for telework – situational (ad hoc) and has NOT been authorized as virtual or remote.
• Virtual: This is not a virtual position.
• Relocation/Recruitment Incentives: Not Authorized.
• Permanent Change of Station (PCS): Not Authorized.

Requirements

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).

Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period.

Complete all application requirements detailed in the “Required Documents” section of this announcement.

How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully.

Errors or omissions may affect consideration for employment. NOTE: Candidate’s education, scope, and length of nursing practice (experience) will be considered in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy. Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following five dimensions of nursing: Practice, Veteran/Patient Driven Care, Leadership, Professional Development, and Evidence/Based Practice/Research.

Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes: Full Resume/CV (without limitation) SF-50/ Notification of Personnel Action Your full resume/CV may be uploaded without page limitation.
• To verify Employee Eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50) form reflecting your permanent, excepted or competitive status.
• Your SF-50 (or equivalent personnel action form) must reflect the number 1 in block 24.
• The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position.
• Cover Letter Full Resume/CV (without limitation) SF-50/ Notification of Personnel Action Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA.
• When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans' Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans' Preference.