Building Services Coordinator

Summary

This position is in the Senate Office Buildings, Client Services Division, Service Center Branch. The incumbent offers a variety of services to the occupants of the U.S. Senate Office Buildings and deals with diverse and complex problems in an efficient and timely manner in support of the daily operations of the building.

Duties

• Position is Essential-Employee and is Required to Report to Work During Emergencies and Inclement Weather Situations.
• Work Schedule May Include Holidays and Weekends On a Regular and Recurring Basis.
• Rotating Shift Work May Also Be Required at Management’s Discretion.
• The individual selected for this position will: Performs a variety of general office support services including typing, filing, record keeping and, data entry.
• Receives, analyzes and acts upon service requests for repair and maintenance of the Senate Office Buildings.
• Determines whether requests fall under the jurisdiction of the AOC or other offices on Capitol Hill.
• Advises requester appropriately and suggests possible alternative courses of action and/or refers requester to the proper office.
• Initiates work orders for requests that fall under the jurisdiction of the AOC and routes work orders to appropriate trade shop(s) and/or Laborer section for action using the Computer Aided Facility Management (CAFM) program.
• On an as needed basis, receives requests from Members and their staffs to use designated rooms in the Senate Office Buildings or the U.S. Capitol or CVC for special events.
• Provides advice and guidance that reflects a thorough current knowledge of available services and AOC practices/procedures.
• Resolves problems and provides thorough and complete responses to customer inquiries in a timely manner.
• Formulates and/or tracks personnel-related actions and activities for an office.
• Receives phone calls from a wide variety of sources both internal and external.
• Provides directional information regarding building access, events, general senate information, and maintenance needs.
• As directed, admits authorized persons into Senators’ suites of rooms and Committee rooms.
• Screens access roster to determine access authorization, identifies, and admits authorized persons into Senators’ suites or rooms.
• Authority to decline staff entrance in suite.
• Reviews work orders and ensures data entry is complete and accurate.
• Checks alarm systems and elevator emergency phone systems in the operations center for the Hart, Russell and Dirksen Senate Office Buildings.
• Employs computers to determine alarm status and research error screens to indicate proper courses of action and communicates by telephone the responsible shop for immediate correction of the problem.
• Checks when fire alarms go off, checks Fire Watch Printer, obtains specification about the alarm, determines the location of the alarm, calls Capitol Police Communications (providing name, own location, and location of problem), asks operator to have alarm area checked and report back, notifies the Fire Electronics Mechanics for assistance to reset and/or repair system after the ALL CLEAR has been received by the Capitol Police.
• Sustains automated system of program-specific data to use and maintain computerized master key system, using computer software to maintain log of keys and to research and maintain security over key distribution. Other Duties as assigned

Requirements

To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below:

-A citizen of the United States; -A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B); -A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; -A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or -A person who is currently an officer or employee of the Government of the United States.

Education

GS-05: Education for this position may be substituted for experience at the GS-5 level. You must have at least 4 years of successfully completed education above the high school level. Major must be relevant to the duties of the position.

One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. GS-06: There is no educational substitution for this grade level. GS-07: There is no educational substitution for this grade level.

How You Will Be Evaluated

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement.

The self-assessment questions relate to the following knowledge, skills, abilities, and competencies: Clerical – Knowledge of operations and substantive activities of the Office of the Superintendent to ensure that all requests for maintenance and repair of the building(s) are properly handled.

Technology Application – knowledge and skill in the application of MS Office products to create and rename documents, save documents, and transfer documents. Customer Service – Knowledge of the duties, priorities, commitments, policies and goals of the organization sufficient to perform non-routine assignments in advising and instructing personnel concerning administrative and service matters.

Manages and Organizes Information – Knowledge of rules, procedures, and operations to perform a wide variety of assignments and resolve problems to complete the variety of service requests. Effective Oral and Written Communication – Skilled in creating a good working relationship with office staffs, committee members, and the high-profile managers.

Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions.

Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration. Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application). You may preview questions for this vacancy.

Benefits

A variety of health insurance plans; retirement system with investment options; paid holidays; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc. The Architect of the Capitol offers eligible employees opportunity to participate in the Student Loan Repayment Program.

Required Documents

• The Architect of the Capitol’s (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy.
• To apply for this position, you only need to submit: a) your resume and b) answers to the online vacancy assessment questionnaire.
• The online questionnaire contains eligibility and screening questions and other relevant information.
• No additional documentation or attachments are required at the time of application.
• Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments.
• Nothing further is required until it is requested by AOC’s Human Capital Management Division.
• If additional documentation is required for the position, you will be asked to provide it during the interview or selection process.
• At that time, you may be asked to submit documentation to support statements made in your resume.
• For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status.
• If the position requires licensure or certification, you will be asked to provide proof at the time of selection.
• If Veterans’ preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form).
• Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.