Administrative Support Assistant (Office Automation)

Summary

About the Position: Manages, directs, and administers a variety of office service functions ensuring that they are carried out in the most efficient and economical manner – located at Walter Reed National Military Medical Center in Bethesda, MD. This is a Direct Hire Solicitation. Position is maintained in the Dept of Pediatrics with work hours Monday- Friday from 0730-1600.

Duties

• Greet and schedule staff and faculty appointments for the department.
• Track and order supplies for the office and clinic.
• Receive telephone calls and visitors in the assigned work area; ascertaining the nature of the call and directing to the appropriate personnel.
• Assist customers/patrons with their concerns regarding hospital and clinic services, access and staff.
• Utilize the Defense Travel System (DTS) to make travel arrangements for the personnel in the assigned work area and submits their travel vouchers.
• Process and maintain records relating to government travel charge card for the department.
• Maintain a follow-up suspense system to stay abreast of status or completion of actions.
• Utilize healthcare systems to enter and retrieve data.
• Utilize office automation software to create a variety of correspondence and reports for the department and senior leadership.
• Maintain training and orientation calendars (i.e., training, orientation, and other events.) on departmental internet and intranet websites.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone–no substitution of education for experience is permitted.

How You Will Be Evaluated

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Veterans and Military Spouses will be considered along with all other candidates.

Required Documents

• The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment.
• A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
• As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. 1.
• Your resume: Your resume must be two pages or less and must support the specialized experience described in this announcement.
• Resumes exceeding two pages will be removed from consideration.
• For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement.
• If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
• Avoid using acronyms and terms that are not easily understood.
• The hiring agency will not make assumptions about what's in your resume.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
• For additional information, to include formatting tips, see: What to include in your resume. 2.
• Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
• Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
• You may sanitize these documents to remove another person's personal information before you submit your application.
• You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.