Medical Support Assistant (Inpatient)

Summary

This position serves as the Medical Support Assistant for the Inpatient Unit located at the Blackfeet Service Unit, Indian Health Service, Browning, MT. This incumbent reports to the Supervisory Clinical Nurse (Inpatient). A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Duties

• Schedules and coordinates patient appointments, follow-ups, and referrals across multiple clinics, specialties, and providers to ensure timely access to care.
• Interviews patients and/or representatives to obtain, verify, and update demographic, insurance, and eligibility information in accordance with IHS and federal requirements.
• Prepares, organizes, and files medical records, both electronic and paper-based, to support continuity of care and accessibility for providers.
• Processes consults, orders, referrals, and authorizations in the electronic health record (EHR) and associated systems to support clinical care and continuity of services.
• Identifies urgent or emergent situations and promptly notifies clinical staff to ensure appropriate and timely patient care.
• Total Compensation Package
• Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov)

Requirements

• Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S.
• Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children.
• Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
• Successfully pass the E-Verify employment verification check.
• To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
• You will need to set up direct deposit so we can pay you.
• Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment.
• A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service.
• Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance.
• Timely completion is critical to avoid delays in processing or a determination of unsuitability.
• Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.
• Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination.
• Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying.
• Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the
• Prior to the appointment, candidates must present two valid forms of identification.
• If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.

Education

There are no education requirements.

Required Documents

• Resume: You are highly encouraged to visit the USAJOBS Help Center before submitting a resume. USAJOBS Help Center
• Update your resume now so it meets new resume requirements Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements: Indian Preference
• Applicants: If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verification of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and
• Dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records.
• For detailed instructions, see form BIA-4432.
• Refer to BIA-4432 link: Verification of Indian Preference for Employment in the BIA and IHS When an Indian Preference candidate possesses
• Veterans preference the rules regarding
• Veterans preference apply under ESEP and the applicant must provide documentation in order to receive preference.
• Veterans Preference: If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy).
• To claim 10-Point Veterans Preference, submit a SF-15 Application (http://www.opm.gov/forms/pdf_fill/SF15.pdf) along with the appropriate supporting documentation.
• For additional information regarding Veterans Preference visit: http://www.fedshirevets.gov.
• Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf.
• Current or former Federal employee: Include your most recent SF-50 or if Reinstatement eligible include your Career SF-50.
• Noncompetitive eligibles: Submit additional documents to prove your eligibility to apply to this vacancy.
• Transcripts: You are encouraged to submit copies of transcripts (official or unofficial) although not required at the time of application.
• You must list your courses including titles, credit hours completed, and grades.
• Official transcripts will be required after tentative selection and prior to issuing an official job offer.
• You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing date: 08/06/2026