Lead Medical Support Assistant – Trainer

Summary

The VISN 20 Float Pool is looking to fill a Lead Medical Support Assistant Trainer position in Vancouver, WA. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Duties

• Total Rewards of a Allied Health Professional The Lead Medical Support Assistant Trainer works as a member of consolidated float pool to develop and administer training programs for the staff of VISN and consolidated float pool as well
• As administrative employees throughout the facility, outpatient clinics and CBOCs.
• In this capacity, the incumbent coordinates orientation activities for new employees to consolidated float pool and prepares materials to acquaint new employees with the organization's mission, structure, history, objectives, and policies.
• The incumbent reports to the VISN 20 Business Implementation Manager (BIM) and works in close collaboration with VISN 20 services and service lines to achieve overall objectives of the MSA training.
• The Incumbent facilitates development and maintenance of standard operating procedures for all MSA positions within VISN and consolidated float pool.
• The duties of this position include but are not limited to the following:
• The position of Lead Medical Support Assistant (LMSA)
• Trainer is integral to the implementation of education and training of
• MSA staff of the
• VISN and consolidated float pool as well as the 8 medical facilities as other
• VA staff who schedule appointments. The incumbent serves as a trainer and supports
• MSAs performing duties related to patient appointment scheduling, including activities encompassing scheduling, follow-up of appointment schedule, provider panel management, and maintenance of reports. The incumbent is responsible for a wide range of assignments and provides administrative, advisory, and technical support to
• MSAs. The incumbent has the primary responsibility of providing lectures, one-on-one training, on site mentoring, and support over the phone and/or web based. As a trainer, the incumbent is responsible for teaching and mentoring others on how to enter demographic, insurance, and income information into the Veterans
• Information systems and Technology
• Architecture (VistA) system. Develops, reviews, analyzes, implements, conducts and evaluates training courses and programs related to
• VISN 20 and consolidated float pool areas such as
• Eligibility/Enrollment, Access to
• Care, Scheduling, Admissions, Special Programs, Telephone
• Communications, Scanning, Release of Information, Insurance
• Collection, Privacy, Records Management, Consult
• Management. Incumbent assesses training program quality and effectiveness for continuous improvement. This requires the incumbent to monitor newly released Directives, Facility
• Policies, and released patches for their potential effect on
• VISN 20 Consolidated Float
• Pool end-users and employees on a regular basis. Conducts and evaluates employee training needs assessments to provide guidance to
• VISN 20 and
• BIM management and supervisory staff on establishing and operating internal training programs, developing or obtaining/purchasing training aids and selecting appropriate training resources.
• In addition, the incumbent coordinates requests for training funds in accordance with established service priorities on special interest training needs.
• Develops the training plan each fiscal year, as well as monthly training calendar of the days, times, and location of training programs for the service.
• Incumbent completes quality assurance studies of programs as required.
• Develop and updates courses (including web-based) policies, guidelines, instructional methods, materials, etc., for consolidated float pool training programs and provides instructions regarding on-line training methods.
• Serves as the consolidated float pool coordinator for tracking of all employee education and training hours utilizing established computer system software and will use this to prepare reports on the status of training hours and mandatory courses.
• Work Schedule: Monday
• Friday, 0800-1630 PST.
• Pay: Competitive salary and regular salary increases.
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
• Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Station (PCS): Not
• Financial Disclosure Report: Not required.

Requirements

• You must be a U.S.
• Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the
• Government; and whether your continued employment would advance the efficiency of the
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

High School Completion or higher If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Required Documents

• To apply for this position, you must provide a complete Application Package which includes:
• SF-50/ Notification of Personnel Action Special Note for
• Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume
• This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.
• Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former
• Federal employees), etc. Cover Letter 'Other'
• Longer than 2 page resume only. Resume SF-50/ Notification of Personnel Action Transcript