Business Services Program Manager

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

• Is responsible for the development and implementation of business strategies to support initiatives across MCCS Services to include services and products related to telecommunications, retail, vending sales, and all other service-type offerings to the MCCS patron.
• Develops business sustainability project goals, objectives, and initiatives to ensure financial goals are achieved and offerings to the patron are relevant and trend-right.
• Assists in preparing policy for the operation and control of telecommunications, service businesses and vending programs.
• Analyzes telecommunications, service businesses and vending operations and evaluates the effectiveness of, and ensures compliance with, directives, objectives and policies.
• Participates with management in long-range planning, development of strategies, and periodic evaluation of schedules.
• Makes personal visits to commands to ensure compliance with directives, objectives, and policy.
• Prepares written reports and informational letters to the field on the areas of responsibility.
• Collects and consolidates performance data for review.
• Analyzes new trends in customer service.
• Develops standards for each type of service; reviews the performance of each type of service by activity, and initiates action as necessary.
• Provides technical advice and assistance to commands as necessary.
• Conducts procedural inspections and reviews to ensure compliance with MCCS policies and regulations, reporting discrepancies or noncompliance.
• Conducts and organizes portions of analytical studies and economic analyses for MCCS programs and services.
• Makes recommendations on corrective actions and conducts follow up inspections.
• Plans, develops and conducts analyses for current and projected programs to achieve goals and objectives.
• Collects, verifies and adjusts data from diverse sources and performs qualitative analysis manually, and through automated systems.
• Develops and implements analysis to evaluate and improve performance in the Services businesses.
• Disseminates information as required and communicates Services findings and solutions.
• Evaluates quantitative results and consults with subject matter experts to identify significant factors, relationships and trends to produce accurate and meaningful data.
• Applies standard and customized computer techniques to data collection methods.
• May develop online surveys and mailing lists for survey distribution.
• May develop program surveys, audits, and special projects.
• Conducts presentations using a variety of techniques and methods.
• Recommends programmatic plans, alternative courses of action, policies, and future strategies to support goals and objectives.
• Researches and evaluates current trends in the industry and provides recommendations to management regarding new business initiatives.
• Analyzes business capabilities and coordinates with field offices to develop organizational participation in system-wide contracts.
• Conducts market research; writes statements of work and assists with proposal evaluations.
• Administers assigned contracts to include providing support as Contracting Officer's Representative (COR) for negotiations, modifications, requests for corrective actions, preparation of termination notices and resolution of disputes.
• Serves as the main point of contract between local CORs in the field at the Contracting Officer.
• Composes clear, concise and effective original correspondence and memoranda.
• Attends conferences and meetings.
• Prepares supporting documentation for presentations and proposals.
• Prepares correspondence, briefs, action documents, routing sheets, point papers and slide presentations for use by management.
• Provides assistance in preparation of the budget.
• Provides World Class Customer Service with an emphasis on courtesy.
• Assists customers and communicates positively in a friendly manner.
• Takes action to solve problems quickly.
• Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
• Adheres to safety regulations and standards.
• Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
• Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
• Performs other related duties as assigned.
• This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Requirements

EVALUATIONS:

Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

Required Documents

Varies – Review “OTHER INFORMATION”