Program Support Assistant (Office Automation)

Summary

The Primary Purpose of the Position is: To provide a variety of administrative, clerical, and technical support to the Chief, Audiology and Speech Pathology Service, Audiologists, Speech Pathologists, and Audiology Health Technicians. The position also uses office automation programs and software such as word processing, spreadsheet and database management in support of the clerical and administrative work. The Organizational Location of the Position is: Audiology and Speech Pathology Service.

Duties

• Duties may include but are not limited to: The employee plans, coordinates, organizes, and controls the various clerical, clinical, and administrative phases of the
• Program, and independent service that provides comprehensive treatment of speech, hearing and swallowing disorders.
• The employee supports the clinical and administrative section of the ASPS and acts as a liaison between the ASPS and other referral sources to the clinic.
• The incumbent performs duties with minimal assistance from the Chief, ASPS and must provide operational support using various methodologies that are analytical, administrative, interpretative and coordinative,
• Advises the staff regarding procedures, guidelines, qualify improvement issues and data collection and analysis.
• The incumbent provides the Chief, ASPS, with information for final presentation.
• Incumbent acts as a liaison between the ASPS staff and patients from clinics and referral sources both within and outside the medical center including Community Based Outpatient Clinics.
• The incumbent is responsible for coordinating clinical and administrative activities among the four campuses of the ASPS VANTHCS located at Dallas, Fort Worth, Bonham, and Tyler to enhance patient care.
• The incumbent must have knowledge and skills necessary to recognize the dimensions of problems, gather the necessary information, establish facts of the case, and take or recommend action based upon application or interpretation of established guidelines, The incumbent
• Must take actions and/or make recommendations that are consistent with quality patient care.
• The incumbent performs work involving the collection, tracking, and/or compilation of data and statistical information in support of the Chief, ASPS,
• Provides support in the management of the Audiology and Speech Pathology program of the VANTHCS, The incumbent receives and initiates telephone calls for the ASPS regarding medical and non-medical appointments, questions, and complaints.
• The incumbent solves problems when possible or refers to other staff and appropriate personnel.
• The incumbent distributes information to appropriate staff and monitors schedules, consults, and staff assignments so workload is distributed to meet mandated performance measures.
• Telephone calls are forwarded to appropriate staff, when issues arise involving patients, family, staff, or visitors, the incumbent will make proper referrals if unable to resolve the issue.
• Work Schedule: Monday-Friday, 7:00am-3:30pm; 7:30am-4:00pm Virtual: This is not a virtual position.
• Position Description/PD#: Program Support Assistant (Office Automation)/PD09133A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

• You must be a U.S.
• Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
• A pre-placement physical examination is not required.
• Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of
• Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the
• Government; and whether your continued employment would advance the efficiency of the
• Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. NOTE: If your school was accredited at the time of graduation but is no longer listed on the website, you must provide documentation of accreditation with your application packet.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes:
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former
• Federal employees), documentation to support Veterans
• Preference claims, or
• ICTAP/CTAP documentation (for displaced
• Federal employees). You will not be contacted for additional information. Cover Letter
• DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Performance Appraisal Professional Certification Resume Separation Notice (RIF)
• SF-15 SF-50/ Notification of Personnel Action Transcript
• Veterans' Preference: Since the Direct-Hire Recruitment
• Authority is being used, traditional
• Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position. Veterans and Transitioning Service
• Members: Please visit the VA for
• Vets site for career-search tools for
• Veterans seeking employment at
• VA, career development services for our existing
• Veterans, and coaching and reintegration support for military service members. It is the policy of the
• VA to not deny employment to those that have faced financial hardships or periods of unemployment. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care
• Personnel (HCP). It is a requirement that all
• HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
• Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
• HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
• HCP are individuals who, during the influenza season, work in
• VHA locations or who come into contact with
• VA patients or other
• HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and
• VA-leased medical facilities. HCP include all
• VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any
• Or all of their work at these facilities.
• HPTs may be paid or unpaid and include residents, interns, fellows and students.
• HCP also includes
• VHA personnel providing home-based care to
• Veterans and drivers and other personnel whose duties put them in contact with patients outside
• VA medical facilities. Placement
• Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.