Lead Medical Support Assistant

Summary

The employee serves as a Lead Medical Support Assistant (Lead MSA) under the Department of Rehabilitation Service at the San Francisco Veterans Affairs Medical Center. The Lead MSA provides administrative support and serves as a coordinator for all services and sections under Rehabilitation Services which includes Audiology & Speech-Language Pathology, Physical and Medicine Rehab, Blind Rehab, and Prosthetic & Sensory Aids.

Duties

• The primary function of the Lead MSA is to ensure smooth operation of all aspects related to the clinical administrative operations on all sections of the Rehabilitation Service.
• The Lead MSA will perform a wide variety of administrative tasks associated with maintaining and supporting the work performed within Rehabilitation Service.
• Lead MSA will monitor productivity, work assignments, provide input on performance, resolves daily workplace issues, and oversee and implement processes that support efficient and effective workflow, and effectively support the needs of the clinic.
• Assignments at this level include, but are not limited to: Assure coverage of facilitate weekly or bi-weekly MSA meetings and act as a mentor/educator and may lead training sessions as necessary for improved employee performance within their assigned section or to cover MSA duties from a different section.
• Conduct ongoing reviews to ensure quality of work.
• Ensure accurate and timely scheduling of appointments.
• Provide guidance to Advanced MSAs and MSA contractors to include changes in policies and procedures.
• Distribute and balance workload.
• Create and maintain Advanced MSAs and MSA contractors schedules.
• Advise on employee training modules, orienting and providing on-the-job training for new and current Advanced MSAs and MSA contractors.
• Ensure all training requirements are met; organizing the work structure.
• Act as liaison between Advanced MSAs, MSA contractors, and other SFVAHCS staff in order to resolve day to day conflicts.
• Provide coverage, support and back up for the Rehabilitation Service MSAs.
• In addition, the Lead MSA will have working knowledge of the Program Support Assistant and Program Specialists duties and responsibilities and serve as back-up.
• Other duties as assigned.
• Work Schedule: Monday-Friday 8:00am-4:30pm or as determined by supervisor.
• Telework: Not available.
• Virtual: This is not a virtual position.
• Functional Statement #: 10277F.
• Relocation/Recruitment Incentives: Not authorized.
• Permanent Change of Station (PCS):Not authorized.

Requirements

• You must be a U.S.
• Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the.
• Government; and whether your continued employment would advance the efficiency of the.
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no education substitution at this grade level. Education may still be used to meet the basic requirements for this position. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes:
• SF-50/ Notification of Personnel Action Special Note for.
• Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume.
• This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.
• Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former.
• Federal employees), etc. Cover Letter Disability Letter (Schedule A) Other (1) Resume.
• SF-15 SF-50/ Notification of Personnel Action Transcript.
• Veterans' Preference: When applying for Federal Jobs, eligible.
• Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor.
• Preference (SSP) in the questionnaire. You must provide a legible copy of your.
• DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable,.
• General, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible.
• Veterans) must also submit an.
• SF-15 "Application for 10 Point Veteran.
• Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on.
• Veterans' Preference, please visit Feds Hire Vets.
• Veterans' Preference. Veterans' preference does not apply for internal or other current permanent Federal agency employees.