Legal Administrative Specialist (Contract Representative)

Summary

The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans, their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.

Duties

• The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center.
• The incumbent provides in-depth information and comprehensive assistance to veterans, their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.
• Typical duties include, but are not limited to: Counseling
• Veterans, their dependents, and their beneficiaries via phone, email, video chat, or in person regarding the full array of benefits available through the Department of
• Veterans Affairs, as well as non-VA benefits available through other organizations concerned with
• Assisting the customer with determining the short-term and long-term circumstances that might influence a choice between various Federal, state, and local benefits.
• Explaining the types of documents necessary to facilitate timely processing of claims and aiding in obtaining and completing such documents and forms in accordance with the type of claim being submitted.
• Explaining decisions and reasons for the decisions made by the VA and communicating the information both orally and in writing to the Veterans.
• Performing claim-related work such as status updates, change of address, direct deposits, burial allowance claims, dependency claims, etc.
• Initiating inquiries to resolve errors, delays, or other problems in obtaining benefits.
• Assisting Veterans and their family/friend/significant others during periods of crises to include potential suicide, homelessness, or financial hardship.
• Promotion Potential: None Work Schedule: Full time, varied work schedule to provide contact center coverage Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Eastern Standard Time (EST).
• Tour will be determined after final selections.
• Tour is subject to change based on program needs.
• Compressed/Flexible: Not available Telework: No -This position is not eligible for telework.
• How You'll Work: The employee will be required to travel to the selected VBA Regional Office Position Description/PD#: Legal Administrative Specialist (Contact Representative) GS-10: 02108A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes

Requirements

• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the Agency; Whether your continued employment would advance organizational goals of the Agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Additional Conditions of Employment are as follows:
• You must be a
• U.S. Citizen to apply for this job Selective Service
• Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective
• May 7, 2025, driver's licenses or state-issued dentification cards that are not
• REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Required Documents

• To apply for this position, you must provide a complete application package to include the documents detailed below.
• Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible.
• It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
• We will not request additional documentation or accept late or missing documents after the announcement has closed.
• Resume, limited to 2-pages, detailing specialized experience and competencies as they relate to this position For each position in your resume, you must specify the start and end dates (month/year) and a description of duties.
• If the position was Federal, you must also indicate the grade level.
• Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
• Transcript if you are using education to qualify
• Veterans: Member-4 DD-214 and disability rating letter (if applicable)
• If you are currently on active duty to be released within 120 days, you may submit an armed forces certification in lieu of a Member-4 DD-214.
• Current Federal Employees: A copy of your most recent NON-AWARD SF-50.
• The SF-50 must indicate proof of status (for example, you are a career or career-conditional employee) and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g.
• Promotion, Appointment, etc.).
• Current VBA Employees: If you are outside the commuting area and seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position Military
• Spouse of Active Duty Military Member: A copy of your marriage license AND your spouse's active duty orders Military Spouse of Separated Veteran: A copy of your marriage license, Member-4 DD-214 AND either your spouse's 1) 100% disability
• Rating, or 2) documentation of death during active duty.
• Other Status Candidates: Evidence of eligibility to apply (e.g.
• Peace Corps verification letter, Schedule A letter, PS-50, etc.).
• Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support
• Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
• In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
• Within grade increases at the highest grade held; or
• Promotions with an effective date more than one year old; or
• SF-50's at the highest grade held with an effective date more than one year old. Veterans' Preference: When applying for Federal Jobs, eligible
• Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor
• Preference (SSP) in the questionnaire. You must provide a legible copy of your
• DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable,
• General, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible
• Veterans) must also submit an
• SF-15 "Application for 10 Point Veteran
• Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on
• Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.