Lead IT Specialist (Systems Administration / Customer Support)

Summary

About the Position: Serve as the Lead Information Technology (IT) Specialist on the customer support team. This is a Direct Hire Solicitation

Duties

• Leads the team in identifying, distributing, and balancing workload and tasks among employees in accordance with established work flow and skill level.
• Exercises an expert level of knowledge and skill in applying the full range of methods, principles, practices, and evaluative methodologies sufficient to advise on and/or resolve operational problems.
• Serves as a technical expert and project manager to deploy new or modernized services and ensure assigned IT platforms are in compliance with higher authority policies and guidelines.
• Serves as the technical expert on multiple information systems and the link between the technical staffs at Landstuhl Regional Medical Center (LRMC) and all remote Army Health Clinics (AHC) within the LRMC footprint scope of responsibility.
• Provides Tier 2 systems engineering support to other systems administrators and IT specialists when complex technical issues arise and are escalated for senior technical resolution.
• Trains or arranges training of team members in methods of working in teams to accomplish tasks or projects, and provides or arranges for specific administrative or technical training necessary for accomplishment of individual and team tasks.

Required Documents

• The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment.
• A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
• As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. 1.
• Your resume: Your resume must be two pages or less and must support the specialized experience described in this announcement.
• Resumes exceeding two pages will be removed from consideration.
• For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show
• You can perform the tasks at the required level listed in the job announcement.
• If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
• Use plain language.
• Avoid using acronyms and terms that are not easily understood.
• The hiring agency will not make assumptions about what's in your resume.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
• For additional information, to include formatting tips, see: What to include in your resume. 2.
• Other supporting documents: Cover Letter, optional License/Certification: This position requires a job-related license or certification.
• You MUST submit a copy of your license or certification with your application package or you will be rated ineligible.
• See: Transcripts and Licenses.
• Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.
• Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
• You may sanitize these documents to remove another person's personal information before you submit your application.
• You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.