Program Specialist (Employee Engagement)

Summary

The primary purpose of this position is to serve as a Program Specialist for the Employee Engagement Program at Central Alabama Veterans Health Care System (CAVHCS). The incumbent is responsible for the coordination and oversight of the Employee Engagement Program and All Employee Survey process for the CAVHCS a two-division health care system (Montgomery, AL and Tuskegee, AL) with seven outpatient clinics. This position is a direct report to the Deputy Director.

Duties

• Major Duties Planning and administration of the Employee Engagement Program and All Employee Survey process.
• Develop, maintain, and enhance the Employee Experience and staff satisfaction levels by ensuring performance meet or exceed expectations and that the facility is a preferred employer of choice.
• Develops long-range facility plans, goals, objectives and milestones.
• Conduct studies based on organizational health and develop program evaluation metrics to drive growth in performance and effectiveness of the facility's journey.
• Knowledge of the core components of
• Interactions; Access to
• Information; Access to
• Knowledge of broad agency administrative practices such as correspondence control practices, office processes, regulations, and rules.
• Skills with information management systems to support the Program, including database management, data analysis and reporting, and flowchart creation.
• Knowledge and proficiency in the use of Microsoft Office programs and Share Point.
• Develops program guidance, motivational materials and information to facilitate participation in program initiatives including fact sheets, brochures, booklets, etc., that increase communication with the target audience.
• Serves on various committees to support the organization.
• Responds to one-time or ad hoc data requests from various levels of leadership. which may be coordinated with other members of the health care system and the supervisor.
• Represents medical facility at the Network level on staff satisfaction issues.
• Conducts workshops, seminars, and other meetings with different levels of staff, etc. to explain and/or improve customer service.
• Makes on-the-spot presentations and/or conducts focus groups.
• Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
• Selection at a lower grade level does not guarantee promotion to the full performance level.
• Work Schedule: Monday through Friday: 8:00 a.m. to 4:30 p.m.
• Virtual: This is not a virtual position.
• Position Description/PD#: Program Specialist (Employee Engagement)/PD108600 and PD108620 Travel: This is a dual campus facility.
• Weekly travel is required between CAVHCS campuses located in Montgomery and Tuskegee, Alabama.
• Occasional travel to CAVHCS Community Based Outpatient Clinics located in Alabama and Georgia will be required.
• Relocation: Relocation Incentive is authorized.
• You may qualify for reimbursement of relocation expenses in accordance with agency policy.

Requirements

• You must be a U.S.
• Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes:
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former
• Federal employees), documentation to support Veterans
• Preference claims, or
• ICTAP/CTAP documentation (for displaced
• Federal employees). You will not be contacted for additional information. Cover Letter License Other (1) PCS Orders Resume Separation Notice (RIF)
• SF-50/ Notification of Personnel Action Transcript
• SF-50, Notification of Personnel
• Action (if applicable for Time in Grade and/or
• Eligibility): Most recent
• SF-50 if you are a current or former Federal employee An
• SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent
• SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional
• SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate
• SF-50's include: Within grade increases at the highest grade held; or
• Promotions with an effective date more than one year old; or
• SF-50's at the highest grade held with an effective date more than one year old. It is the policy of the
• VA to not deny employment to those that have faced financial hardships or periods of unemployment. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care
• Personnel (HCP). It is a requirement that all
• HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
• Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
• HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
• HCP are individuals who, during the influenza season, work in
• VHA locations or who come into contact with
• VA patients or other
• HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and
• VA-leased medical facilities. HCP include all
• VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any
• Or all of their work at these facilities.
• HPTs may be paid or unpaid and include residents, interns, fellows and students.
• HCP also includes
• VHA personnel providing home-based care to
• Veterans and drivers and other personnel whose duties put them in contact with patients outside
• VA medical facilities. Placement
• Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.