Supervisory Human Resources Specialist (Employee Relations)

Summary

This position serves as the Director of the Employee Relations & Performance Management Service (ER&PMS), Office of the Chief Human Capital Officer (OCHCO). The portfolio includes disciplinary/adverse actions, grievances, appeals (e.g., MSPB, Disciplinary Appeals Boards), Drug Free Workplace Program, Performance Management, and Incentive Awards. Incumbent supervises a team responsible for the development, dissemination, and maintenance of Department-wide ER&PMS policies.

Duties

• Duties include but not limited to the following:
• Seeks customer input, opinions, and feedback in connection with all activities of the
• Service. Maintains current awareness of, adapts, develops, and utilizes successful practices in customer service and satisfaction. Assesess information obtained from customers to ascertain the extent to which customer service standards are being met. Delegates authority and responsibility to functional team leaders and to service members or individuals for determining which
• HR policies and/or procedures (staff guidance, etc.) need to be revised or established, and the need for agency guides or guidance.
• Based on these determinations, makes recommendations on the assignment of projects to functional teams, ad hoc teams or staff members, and conducts a supervisory review of guidance developed to ensure that work products are technically accurate and meet
• The needs of customers.
• Returns work to functional teams, ad hoc teams or individuals for revision and further development, as necessary.
• On the basis of these reviews, provides feedback to functional teams leaders, relating to the quality and quantity of work produced by the staff, and completes appraisals of individual performance.
• Leads efforts to conduct studies, as appropriate, and reviews final work products, revising as necessary.
• Supervises and directs the subordinate staff by assigning and reviewing work, establishing work schedules, selecting/recommending selection of employees for vacancies, evaluating performance, rewarding and disciplining employees, resolving complaints and identifying training needs and scheduling employees for training.
• Implements Total Quality
• Management (TQM) initiatives within the service and provides resources and support to functional teams, ad hoc work and cross-service teams.
• Delegates appropriate action and signatory authorities to subordinate staff, holding them accountable for outcomes and results.
• The incumbent empowers employees with ownership of their work processes, enabling them to make decisions consistent with their technical expertise and training.
• Ensures employees are provided appropriate opportunities to participate in individual training consistent with availability of funds.
• Encourages the development and implementation of long and short-range plans for specialty areas including program content, coverage, and resource requirements.
• In managing the service, the
• Incumbent is responsible for determining program objectives and measuring progress in attaining those objectives; initiating, curtailing, or dropping programs and projects; determining and assigning
• FTE to functional teams, ad hoc teams and projects; allocating budgetary resources; evaluating program accomplishments and correcting or improving operations; improving the efficiency and effectiveness of program operations; and coordinating with and acquiring the support of customers and the department's staff offices, field and
• VACO management for activities and projects; and measuring customer satisfaction. Advises and consults with management at all levels throughout the agency's headquarters and field activities on
• HR matters relating to policy, advice, and guidance. Keeps higher level personnel officials informed of problems, potential problems, and precedent setting matters. The incumbent represents
• VA on agency committees and work groups and develops responses to related
• OPM, MSPB ad
• Contributes to the attainment of mission, vision, goals, and objectives and to continuous improvement of the organization's processes through accomplishment of service goals and objectives.
• The incumbent participates in assignments and efforts, including review of decisions, recommendations, policy, correspondence and other work products which result in the production and delivery of work products and services to the organization's customers.
• Incumbent provides assistance, information and advice on the work of other service members.
• Other duties may be assigned.
• Work Schedule: Monday
• 4:30pm Telework: Available Virtual: This is not a virtual position. Position Description/PD#:PD30930-0 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S.
• Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the
• Government; and whether your continued employment would advance the efficiency of the
• Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office.

Benefits

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee’s credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes:
• Resume *FOR CURRENT OR FORMAL FEDERAL EMPLOYEES: Please view the 'Current and Former Federal Employees: Validating Time-in-Grade and
• Eligibility' section below to ensure you are submitting the proper SF-50/s Notification of Personnel
• Actions. The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former
• Federal employees), documentation to support Veterans
• Preference claims, or
• ICTAP/CTAP documentation (for displaced
• Federal employees). You will not be contacted for additional information. Cover Letter
• DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) Other (1) PCS Orders Performance Appraisal Professional Certification Proof of Marriage Status Resume Separation Notice (RIF)
• SF-15 SF-50/ Notification of Personnel Action Transcript
• Failure to submit any of the above required documents applicable to your submission may result in loss of consideration and a rating of ineligible due to an incomplete application package.
• It is the applicant's responsibility to verify that their application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
• We will not contact applicants for additional documentation, nor will we accept late or missing documents after the close of the announcement.
• Current and Former Federal Employees: Validating Time-in-Grade and Eligibility
• Required document to demonstrate eligibility: Most recent
• SF-50, Notification of Personnel
• Action, which for current employees, must be effective the first pay period (01/11/2026 or later) of the current calendar year. The
• SF-50 should note your current position or most recently held position, tenure, type of position occupied (i.e., Excepted or
• Competitive), grade level and duty location. (Text version SF-50s or Request for Personnel Action
• SF-52s are not acceptable.)
• Non-GS employees (including Federal Wage
• System and pay band employees) who do not receive annual pay adjustments in
• January, must submit a
• SF-50 dated within one year of the closing date of this announcement. Required document/s to demonstrate
• Time-in-Grade (TIG): TIG requirements apply to applicants who are current
• Federal employees and have held a
• GS grade at any time in the past 52 weeks, some former
• Federal employees applying for reinstatement, and current employees applying for a Veterans Employment Opportunities
• Act of 1998 (VEOA) appointment. Applicants who must meet
• TIG, in addition to their most recent
• SF-50, must submit: Official
• SF-50 that shows you hold or held the grade (or a higher grade) for the position you are applying for, or Official
• SF-50/s that show you held the next lower grade for at least one year for the position you are applying for. (Multiple
• SF-50s may need to be submitted to show this.)
• Examples of appropriate
• SF-50s to include (in addition to your most recent
• SF-50) to meet
• TIG requirements include:
• Within grade increases (WGI) at the highest grade held; or
• Promotions to the highest grade held with an effective date that occurred more than one year from the closing date of the JOA; or
• SF-50s at the highest grade held with an effective date that occurred more than 1 year from the closing date of the JOA.
• Do not submit Award SF-50s (or other SF-50s that do not provide sufficient information to verify time-in-grade.)
• Veterans' Preference: When applying for Federal Jobs, eligible
• Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
• IF APPLYING AS A CTAP/ICTAP ELIGIBLE: You must submit the following documentation demonstrating eligibility for CTAP/ICTAP: Resume
• Force notice; Most recent SF-50 noting current position, grade level, and duty location
• Most recent performance appraisal (must be fully successful or above)