Adv Med Support Assistant

Summary

The Advanced Medical Support Assistant (AMSA) plays a critical role in providing administrative and technical support for the Community Care (CC) Program. The primary responsibility of this position is to ensure seamless coordination of patient care and appointments, while managing all logistics related to Veteran community care. This includes facilitating communication and coordination between the Birmingham VA Health Care System and non-VA providers.

Duties

• VA Careers – Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of an Allied Health Professional Functions/scope Of Duties: This position provides medical administrative support to Veterans of the BVARCS for Community Care services; schedules Veteran appointments with community providers using HSRM or other software scheduling options.
• Use established business rules to schedule appointments for Veterans which include non-VA clinic visits and consultations.
• The employee must comply with the mandatory training requirements for the outpatient scheduling processes and ensure all appointments are scheduled within established time constraints while ensuring the provider and patient's preferences for dates and time are met.
• The Advanced MSA collaborates, communicates, follows set priorities, and organizes assigned work to meet deadlines, ensuring compliance with established processes, policies and regulations.
• Employee demonstrates the ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives.
• The Advanced MSA must demonstrate knowledge of the technical health care process as it relates to access to care; communicate with Community Care providers to ensure they accept VA patients and payments.
• The Advanced MSA demonstrates the ability to process consults following the Access and Office of Community Care procedures and guidelines and adhering to VHA Directive 1232, the Field Guidebook, Consult Business Rules SOP, Consult Timeliness SOP, and Minimum Scheduling Efforts SOP.
• At the advanced level, the employee demonstrates the ability to provide training to new staff onboarding in Community Care by utilizing the shadowing method.
• The Advanced MSA demonstrates the ability to contact Veterans by telephone to validate consult requests and coordinates appointments with community providers based on the Veteran's preference, as appropriate.
• The Advanced MSA is required to demonstrate the ability to use computers to perform a wide variety of recordkeeping, correspondence, tracking operations, managing veteran's Phi/pii in VHA databases or records.
• Advanced MSA must demonstrate knowledge of medical terminology due to the technical nature of language utilized by clinicians; support patient safety standards by following the VA's policy to use two forms of identification-specifically, the patient's name and.
• Number (SSN) which is designed to ensure that the correct patient is being treated.
• The employee must verify patient demographic information is accurate and up to date as it is crucial for effective communication and care coordination; frequent validation and updates help in reducing the incidence of returned mail and unsuccessful contact attempts, thereby improving overall patient safety and satisfaction.
• Functional Statement #: 60897F Permanent Change of Station (PCS): Not Authorized.

Requirements

• You must be a U.S.
• Citizen to apply for this job.
• To be considered for this position, you must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/I-9-central/form-I-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the.
• Government; and whether your continued employment would advance the efficiency of the.
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Required Documents

Prepare the documents below before applying. Always confirm the exact requirements on the official announcement, since they vary by position:

• Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
• Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Performance Appraisal Professional Certification Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript.