IT Specialist (Customer Relationship Coordinator) (Senior Project Management Leader)

Summary

This position is located in the Department of Housing and Urban Development, Office of the Chief Information Officer. If you do not meet any of the categories listed below, you may wish to apply under announcement 26-HUD-12987106-P which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.

Duties

HUD’s Mission The mission of the U.S. Department of Housing and Urban Development is to foster strong communities by supporting access to quality, affordable housing, expanding the housing supply, and unlocking homeownership opportunities for the American people. The Department is committed to furthering the promise of self-sufficiency in every American while promoting economic development to revitalize rural, tribal, and urban communities across the country. This position is located in the Office of the Chief Information Officer (OCIO). This mission of OCIO is to enable delivery of HUD programs, services, and management processes by providing high-quality information technology (IT) solutions and services. The strategic goals of OCIO are to: rapidly modernize HUD’s information technology to support key business initiatives; transform the information technology infrastructure to adapt to and adopt emerging technologies; develop a cadre of highly capable IT professionals with mission critical competencies needed to meet the Department’s goals; and provide secure, rapid, and reliable data and information to our customers. As an IT Specialist (Customer Relationship Coordinator) (Senior Project Management Leader), you will: Lead governance and decision processes for IT and ensure the Program Office is actively involved in planning and execution activities. Proactively anticipate the needs of OCIO’s business customers, work with OCIO entities to identify relevant solutions, and initiate necessary activities to develop and deploy solutions. Lead Integrated Project Teams (IPTs) to ensure successful and on-time project completion. Perform a range of team leader duties, to include the distribution of workload among the team members, assure timely accomplishment of the assigned workload which includes but is not limited to, planning and execution of complex information technology projects related to OCIO programs by providing guidance on policies, plans, analysis, and procedures for the management, acquisition, design, development implementation, quality assurance control, installation, integration and testing of networked systems for the transmission of information via voice, data and or video formats. Manage changes to the business environment brought on by the implementation of new and emerging technology.

Requirements

The official duty station for this position will be in Alexandria, Virginia. Failure to report to duty at this location may be grounds for a disciplinary action, including removal. Key Requirements: Must be U.S. Citizen or U.S. National. A probationary or trial period may be required. Continued employment is contingent upon supervisory certification that continued employment will benefit the Federal Service; the certification will occur no less than 30 days before the end of the probationary/trial period. Must successfully complete a background investigation. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel. Please refer to “Additional Information Section for additional Conditions of Employment.”

How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and the result of the online assessments required for this position. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. In order to be considered for this position, you must complete all required steps in the process. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan(CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as “well qualified” to receive special selection priority.

Required Documents

A complete application includes: 1. A resume: All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) USA Jobs restricts resume uploads to a maximum of 2 pages. Resumes attached in other sections (such as “Documents” or “Other”) will not be considered in the determination of specialized experience. If multiple resumes are submitted, the resume submitted last (based on time stamp) will be the only one reviewed as a part of your application. To ensure readability, resumes must be formatted using an easy-to-read font (such as Lato, Calibri, or Arial) with a minimum font size of 10-points and margins no smaller than 0.5 inches. Failure to follow these formatting guidelines may result in disqualification from further consideration. To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume. For resume writing guidance, please visit USAJOBS Help Center – How do I write a resume for a federal job? 2. Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement. 3. Performance Appraisal or explanation: Submit a copy of all pages of your most recent completed annual performance appraisal, dated within 12 months of the opening date of this announcement, that includes the final rating. In cases where the performance appraisal is more than 12 months old, incomplete, missing pages, or unavailable, you must attach a written explanation of the reasons. Failure to do so may prevent you from being considered for this position. If you do not have your most recent performance appraisal or have not received one in the last 12 months, please submit a statement as to why it is not available when completing your application questionnaire. 4. Submission of any required documents identified below, if applicable: Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible) CURRENT AND FORMER EMPLOYEES — Documentation Relating to Your Federal Employment: Submit a copy of your SF-50 (Notification of Personnel Action) showing competitive service as Tenure 1 or 2 (Block 24), Position Occupied as 1 – Competitive Service (Block 34), current Grade (Block 18) and Salary (Block 20). Typically Award SF-50s do not provide the required information. If the full performance level of your position is different from the grade indicated in Block 18, please provide proof of the full performance level. If your highest permanent grade is different from your current grade, submit a copy of an additional SF-50 showing that grade. If you are currently on a Veterans’ Recruitment Appointment (VRA), submit a copy of an SF-50 indicating that type of appointment. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc. FORMER FEDERAL EMPLOYEES (ELIGIBLE FOR NON-COMPETITIVE REINSTATEMENT): If you are a former federal employee and wish to be non-competitively reinstated for a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF50 (the “position occupied” block on the SF-50 should show a “1” and your “tenure” block should show a “1” or “2”) AND the last performance appraisal you received from your federal employment which shows at least a fully successful rating. (Note: the Performance Appraisal or explanation requirement as stated above is in addition to this requirement.) SPECIAL HIRING AUTHORITY ELIGIBLE INDIVIDUALS: (e.g., Military Spouses, Interchange Agreement, VEOA, Schedule A Disability, etc.)please see USAJOBS Help Center – Unique Hiring Paths. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide. LAND MANAGEMENT-BASED SPECIAL HIRING ELIGIBLE INDIVIDUALS: In order to be eligible under this authority you must submit all required documentation outlined in this link: here CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) ELIGIBLE INDIVIDUALS: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.