Pharmacy Technician – Care in the Community

Summary

The Pharmacy Technician-Care in the Community position functions as the Care in the Community specialist for Pharmacy Service at the John D. Dingell VA Medical Center in Detroit, MI. The incumbent directs work for the daily maintenance and oversight of all Care in the Community pharmacy prescriptions and non-formulary requests at the local facility level. The incumbent works under the supervision of the Outpatient Pharmacy Supervisor, Deputy Outpatient Supervisor and Associate Chief.

Duties

• VA Careers – Pharmacy: https://youtube.com/embed/Fn_ickNBEws Total Rewards of a Allied Health Professional Major duties of the Pharmacy Technician – Care in the Community include, but are not limited to: Coordinates the technical aspects of pharmacy drug distribution activities to ensure standard operating procedures are in alignment with Care in the Community requests to include recommending and changes for the improvement of the workflow, work methods, and priorities involved with the processing of Care in the Community prescriptions.
• Evaluates and analyzes workflow and coordinates all work activities involved with Care in the Community prescription processing to include troubleshooting, regularly gathering data, analyzing and interpreting VA data and formulating action plans.
• Participating in quality improvement initiatives to improve Care in the Community processes to increase overall quality and safety, continually seeking ways to improve the service provided to patients and all other customers.
• Resolves problems and complaints regarding all Care in the Community pharmacy requests, including prescriptions received from unauthorized provider visits through communication with Care in the Community staff and/or non-VA providers when issues arise and alerting appropriate personnel.
• Trains and orients new and existing pharmacy staff and other medical center staff on proper policy and procedures for Care in the Community prescription workload.
• Has responsibility for the proper handling of Care in the Community pharmacy records.
• Communicates with Pharmacy Procurement when specialty medications need to be ordered to fulfill an approved Care in the Community prescription.
• Assists in the tracking and shipping of Care in the Community prescribed controlled substances.
• Responsible to keep patients updated on the status of Care in the Community prescriptions and documenting communication appropriately in the Electronic Health Record.
• Work Schedule: Monday – Friday, 7:30am-4:00pm or 8:00am-4:30pm; weekends and holidays as needed Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
• This is for external candidates only.
• Pay will be determined by federal pay setting policies if currently a federal employee.
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not eligible Virtual: This is not a virtual position.
• Functional Statement #: 94405-A Permanent Change of Station (PCS): Not Authorized

Requirements

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Required Documents

Prepare the documents below before applying. Always confirm the exact requirements on the official announcement, since they vary by position:

• This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.
• Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
• You must ensure all duties are detailed in your resume and it clearly shows how you meet the KSA's of the position.
• We cannot make any assumption on duties performed or level of experience based on a job title.
• All duties must be described under each job entry with the beginning and ending dates of employment (month and year and hours worked per week).
• If we are unable to determine your qualifications based on the application materials submitted we are unable to refer you for consideration.
• Professional Certification: Must have successfully passed a national certification exam and hold an active national certification through either: 1.) Pharmacy Technician Certification Board (PTCB) as a Certified Pharmacy Technician (CPhT); or 2.) National Healthcareer Association (NHA) as a Certified Pharmacy Technician (ExCPT).
• Current (active and unexpired) certification documentation must be submitted with application package.
• SF-50, Notification of Personnel Action (if a VA or federal employee) – To verify your eligibility as a VA or federal employee, you must submit a copy of a recent Notification of Personnel Action (dated in the year 2026), Standard Form 50 (SF-50).
• You may obtain a copy of your SF-50 from your eOPF.