Supervisory Program Specialist (IT/Telecoms)

Summary

This position is located in Office of National Continuity Programs. The ideal candidate for this position will have the ability to serve as the senior technical expert and advisor to the Division Director and will be responsible for the day-to-day management, operation, and integrity of FEMA ‘s continuity communication systems, including the FEMA National Radio Systems. Manage a team responsible for supporting secure local area networks (LANs) and use a wide range of COMSEC devices.

Duties

• What will I do in this position if hired?
• In this position, you will plan, coordinate, and oversee daily operations of telecommunications and IT networks, ensuring reliable voice, data, and video systems.
• Typical assignments include: Oversee installation, configuration, and troubleshooting of telephony, VoIP, network hardware, and software, focusing on minimizing downtime.
• Develop and implement technical standards, policies, and procedures for system operations, and designs implementation plans for new infrastructure.
• Coordinate support for end-users, analyzes system requirements for improvements, and provides technical reporting What else do I need to know?
• At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management.
• Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.
• All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
• Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Requirements

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for TS/SCI as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs please visit OPM Investigations. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Please ensure you meet the qualification requirements described below. Key Requirements: You must be a U.S. citizen to apply for this position. You must successfully pass a background investigation. Selective Service registration required. Current federal employees must meet time-in-grade requirements. You must be able to obtain and maintain a Government credit card. You must be able to deploy with little or no advance notice to anywhere in the United States and its territories for an extended period of time. Please review the Additional Information section for additional key requirements.

Education

.No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the “requirements” section of this announcement. After FEMA completes its hiring, the resumes of the remaining candidates referred for selection consideration may be shared with other DHS Components. During the application process, you may choose to opt-in if you would like your name, application material, and assessment results to be shared. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements.

Interview Requirement: Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration. Reasonable Accommodation (RA) Requests: If you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that interferes with completing the USA Hire Competency Based Assessment, you may request a RA in your online application. Requests and supporting documentation for a RA must be received prior to starting the USA Hire Assessment.

Decisions for a RA are made on a case-by-case basis. If your RA request is approved and you meet minimum qualifications, you will receive an email invitation to complete the USA Hire Assessment. If you receive the USA Hire URL link after the close of the announcement, you must complete all assessments within 48 hours. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Benefits

DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select “Benefits.” Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.

Required Documents

Prepare the documents below before applying. Always confirm the exact requirements on the official announcement, since they vary by position:

• Do not include photos, personally identifying information (PII) (including birthday and social security numbers), or personal information such as age, sex, medical history, etc.
• Resumes that include any of this information will be disqualified.
• You must provide the following supporting documentation for your application package, including: Resume.
• Limit your resume to no more than two pages.
• The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• Responses to the job questionnaire.
• You will be directed to the online job questionnaire during the application.
• Are you a current or former federal employee?
• Upload documentation that supports your eligibility.
• Award SF-50's do not include all the required information and will not be accepted.