Financial Specialist

Summary

Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.

Duties

• Conduct comprehensive research and analysis of financial data, operational metrics, and user feedback to evaluate current support service effectiveness and assess customer needs, identify abnormal trends, and identify customer-focused solutions.
• Assess financial and customer risk to develop targeted strategies to enhance service delivery.
• Evaluate data to recommend procedural adaptations and improve overall customer and stakeholder experience.
• Analyze, assess, and lead projects with DFAS directorates to optimize customer service processes.
• Serve as a subject matter expert by providing technical advice, leadership, and mentorship to staff on resolving complex, customer-focused challenges.
• Collect, validate, and analyze data to continually evaluate user experience with DFAS products and services.
• Identify and document improvement opportunities and actionable recommendations in narrative form to pursue continuous improvement.
• Proactively identify user experience issues that have potential to compromise the quality or timeliness of customer deliverables.
• Ensure efforts mitigate negative impacts on internal and external stakeholders while aligning with the agency mission.

Education

Education is not substitutable for specialized experience at this grade level.

Required Documents

Prepare the documents below before applying. Always confirm the exact requirements on the official announcement, since they vary by position:

• You must provide a complete Application Package which includes: 1.
• Resume: A two-page maximum resume is required.
• Applicant guidance on the two-page resume requirement may be found at OPM.gov or at USAJ Resource Center.. 2.
• The following supporting documents are ONLY required if applicable to your personal qualifications or status.
• They must be received by the closing date of the announcement. 1.
• Transcripts and/or Certifications: You must submit documentation if you are substituting education for experience.
• For additional information on acceptable documents or to see if you must submit documentation click here Transcripts and Certifications.
• You must also document your education and/or certifications in your resume. 2.
• SF-50: Current or former federal employees to include current agency employees must submit a Notification of Personnel Action reflecting the highest grade held on a permanent basis, tenure and appointment type. 3.
• Veterans Documentation: Click to review these authorities and documents verifying eligibility for a VEOA, VRA and/or 30% or more disabled veterans hiring authorities. 4.