Supervisory Health Tech (Optician) – Dallas

Summary

The Veterans Canteen Service (VCS) is seeking experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the Dallas, TX VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS, eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation’s Veterans.

Duties

• Duties include, but are not limited to the following: Customer Service & Patient Assistance: Greets customers entering the Optical Shop, responds to inquiries, and guides product pricing, availability, and estimated delivery timelines for eyewear.
• Supervisory Leadership & Personnel Management: Oversees all personnel functions related to Optician staff, including supervision, performance oversight, and daily operational management.
• Workload Coordination & Team Oversight: Assigns duties, distributes workload, and monitors task completion to ensure efficient workflow and adherence to established operational procedures.
• Frame Selection & Product Expertise: Actively assists customers with frame selection and product upgrades while maintaining comprehensive knowledge of available frames, lenses, and coatings.
• Eyewear Fitting & Optical Services: Performs eyewear measurements, fittings, adjustments, and basic repairs while accurately documenting services and patient interactions in the CPRS system.
• Communication & Follow-Up: Manages customer communications, coordinates follow-up actions, and ensures timely resolution of customer needs and service requests.

Requirements

As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: – Your performance and conduct – The needs and interests of the agency – Whether your continued employment would advance organizational goals of the agency or the Government – Whether your continued employment would advance the efficiency of the Federal Service Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Conditions of employment include:

• Selective Service Registration is required for males born after 12/31/1959. -.
• Subject to background/security investigation.

Education

Education Requirement: High school diploma or General Equivalency Diploma (GED) required.

Required Documents

Prepare the documents below before applying. Always confirm the exact requirements on the official announcement, since they vary by position:

• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal Employees), etc.
• Most recent SF-50 Performance Appraisal Separation Notice (RIF) Veterans' Preference: Since the Veterans Canteen Service falls under 38 U.S.C. 7802, traditional Veterans' Preference rules do not apply.
• Qualified Veterans will, however, be given full consideration for this position.