Immigration Services Officer

Department of Homeland Security

Jacksonville, Florida; Tampa, Florida; West P... Other $34,799 – $56,039 Closes Jun 17, 2026

Summary

Protect your homeland and defend your culture. Join USCIS, America’s frontline defense against illegal foreign infiltration and fraud. As an Immigration Services Officer, you will conduct in-person interviews to adjudicate applications for immigration benefits and assist other federal agencies in identifying those who pose a threat to national security and public safety.

Duties

  • The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
  • Screening and vetting to grant or deny complex applications and petitions for immigration benefits based on electronic or paper applications, petitions, and in-person interviews.
  • Research and interpret sources including immigration laws and regulations, operating instructions, legislative history, precedent decisions, state and local laws, and international treaties to determine adjudicative decision.
  • Plan and conduct independent research concerning the eligibility and entitlement of persons seeking benefits, employment, and/or legal status under the Immigration and Nationality Act as amended.
  • Conduct preliminary fact-finding and initiate further action where information indicates fraud has been detected.
  • Use government systems to perform security checks in accordance with all applicable DHS/USCIS laws and policies; conduct file searches for aliases, dates of birth, and criminal behavior.
  • Write well-organized, logical, often complex legal decisions and opinions that are clear, consistent with adjudicative standards and legislation, and are applicable to the facts of the case or which communicate USCIS policies and procedures.

Requirements

Conditions of Employment:

  • You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework and remote work programs This position IS NOT considered “essential” for purposes of reporting to work when the facility might otherwise be closed.
  • Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services.
  • This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
  • Probationary Period: You may be required to serve a probationary period of 1 year.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards.

Transcript required: If you don’t submit a transcript, we will not use your education when deciding if you’re qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Training: Selected candidates are required to attend and successfully complete the USCIS Immigration Service Officer Basic (ISO BASIC) Training Program located with the USCIS Academy Training Center in Charleston, SC. The ISO BASIC Training Program is approximately 5 weeks of academic instruction on the Immigration and Nationality Act, Code of Federal Regulations, and other immigration-related topics.

Failure to meet the minimum exam average by the end of the course is grounds for removal from the position.

Voluntary Separation Incentive Payment (VSIP): Per 5 CFR 576.202, An employee who receives a Voluntary Separation Incentive Payment (VSIP) and later accepts employment for compensation with the Government of the United States within 5 years of the date of the separation on which the VSIP is based, including work under a personal services contract or other direct contract, must repay the entire amount of the VSIP to the agency that paid it (proof of payment is required) before the individual’s first day of reemployment.

How You Will Be Evaluated

Under the provisions of the Direct Hire Authority, veterans’ preference and category rating do not apply. Your resume must support the level of education claimed, experience, and/or training. To remain in consideration for this position, please ensure your resume covers this requirement and that your resume has been successfully submitted as part of your application package.

NOTE: Your resume and supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your consideration for employment. You may be referred to the hiring manager for consideration and may be contacted for an interview.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligible: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP or ICTAP eligibility on OPM’s Career Transition Resources website.

To be considered well qualified under CTAP/ ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this job announcement.

Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process.

If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.

Required Documents

  • Resume: You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the “Qualifications” section.
  • Limit your resume to no more than two pages.
  • The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
  • To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.
  • Are you qualifying based on education?
  • Submit a copy of your college transcript (unofficial is acceptable) from an accredited institution.
  • Once selected and prior to appointment, applicants must provide an official college transcript.
  • Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States.
  • Your foreign education accreditation must come from an evaluation service that is endorsed by the Association of International Credential Evaluators or the National Association of Credential Evaluation Services.
  • Failure to provide foreign accreditation from one of these organizations will result in removal from consideration.
  • The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707.
  • Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.
  • If you are a member of one of these groups, you may not have to compete with the public for federal jobs.
  • To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement.
  • Are you a current or former Federal employee?
  • Submit a copy of your official SF-50* (no text version) or other official “Notification of Personnel Action” document that shows the following information: your appointment in the competitive service tenure grade and step full performance level Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?
  • Submit: a copy of your agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50*, Notification of Personnel Action, noting your current position, grade level, and duty location.
  • Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee?
  • Submit a copy of your applicable SF-50*, along with a statement that provides the following information regarding your most recent political appointment: Position Title Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee) Agency Beginning and ending dates of appointment * A General Adjustment, Detail, Any Award (Cash, Time Off, Performance, etc.) or Realignment SF-50 may NOT have the information needed.
  • Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring.
  • These authorities are subject to change.
  • Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
  • Common definitions for hiring terms found in this announcement.
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