Supervisory Air Traffic Control Specialist, Support Manager

Summary

Serves as a Support Manager in a terminal facility, responsible for planning and directing the operations in the facility; or planning and directing multiple support activities for the facility such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas.

Duties

• Directs a highly technical workforce that provides either air traffic control services and/or tactical and strategic support.
• The work impacts the effectiveness and efficiency of the day-to day operations of the facility.
• Work typically impacts the safe, orderly, and expeditious movement of aircraft as well as the efficient operation of segments of the aviation industry.
• Provides training, coaching and guidance to subordinates and facilitates team building throughout area(s) of responsibility.
• Integrates support resources with operational needs to maintain effective air traffic control service, and may work other than administrative shifts to meet this requirement.
• Using measures of organizational performance, continuously reviews work processes to assure that results meet the agency’s mission and the customer’s needs, adds value to facility services, and are efficiently achieved.
• Assigns and reviews work.
• Plans work and sets priorities and schedules.
• Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; Identifies and arranges for developmental and other training needs of subordinates.
• Makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers; recommends/approves awards.
• Deals with labor representatives concerning workforce issues.
• Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels.
• Provides input to and contributes to the accomplishment of facility goals and objectives.
• Serves as a member of the management team to improve organizational performance and to meet strategic goals.
• Communicates and reinforces diversity and EEO policies and programs in all areas of responsibility, including selections, training, and transfers.
• Participates in the labor-management partnership process and fosters a work environment where all employees are treated in a fair and equitable manner.
• Meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the facility, higher ranking managers and supervisors, members of the general public, and representatives of the aviation industry.
• The Support Manager reports to the Air Traffic Manager.
• Performance is evaluated upon the effectiveness with which assigned program objectives are achieved.

Requirements

We are not accepting applications from noncitizens.

How You Will Be Evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

• Applicants must complete and submit the first page of FAA Form 3330-43, Rating of Air Traffic Experience.
• The form must include from and to dates of experience, position title, series and grade/level of all positions held.
• The form must be submitted either by uploading a copy as an attachment to the application through USAJOBS or fax the form to (781) 238-7283 by the closing date of this announcement.
• NOTE: Applicants are reminded that FAA Form 3330-43 is required and NOT FAA Form 3330-43-1. Failure to submit an electronic application via Aviator and the required documentation via Aviator or Fax, by the closing date of this announcement, will result in ineligibility for the position.
• If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application.
• If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/. Forms: FAA-3330-43: Rating of Air Traffic Experience