Veteran Outreach Program Specialist

Summary

This position is located within the Thomas H. Corey VA Medical Center West Palm Beach, FL that serves over 60,000 Veterans residing in a seven-county area. The mission of the West Palm Beach VA Healthcare System is to be the benchmark of excellence and value in health care by providing exemplary services that are both patient centered, and evidence based.

Care is delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery, and continuous improvement.

Duties

• Responsible for the development and implementation of outreach programs and activities across the West Palm Beach VA Healthcare System catchment area.
• Work closely with and fosters meaningful working relationships with media outlets, legislative offices, veteran service organizations (VSO), health care affiliates and other government, non-government, non-profit and for-profit organizations.
• Serve as an agency representative responding in writing and orally to questions about or criticisms of the agency’s activities or policies and explaining. the VA point of view.
• Plan, coordinate, and attend community stakeholder meetings as an agency representative on behalf of or in conjunction with healthcare system leadership.
• Leverages partnerships to meet VA and healthcare system goals and strategic objectives.
• Increase external awareness of VA programs, services, special events and projects, technologies, personnel, to ensure Veterans of all eras and demographics are aware of VA services they may be eligible for and enable them to receive those services.
• Focus efforts on increasing the number of Veterans who receive care throughout the West Palm Beach VA Healthcare System.
• Ensure outreach initiatives are appropriate for expanding the patient base of the West Palm Beach VA Healthcare System.
• Plan and execute special events related to community outreach.
• This includes, but is not limited to identifying, creating, promoting and/or supporting community events, speaking opportunities, and Veteran stand downs and such as well as coordinating for staff support/participation.
• Independently plans events, coordinating logistics communication materials, volunteers, and financial resources as required.
• Collaborate closely with a variety of clinical and non-clinical service lines and program staff to maximize the impact, efficiency and effectiveness of outreach activities, requests or requirements while capitalizing on synergistic opportunities.
• Provide appropriate educational and outreach materials to targeted outreach groups and to all stakeholders.
• Brief Executive Leadership weekly on Community Relations and Outreach initiatives, events, stakeholder feedback, etc Capture community involvement by photographing event participation, ensuring appropriate releases, and sharing outcomes of community events on West Palm Beach VA Healthcare System digital platforms.
• Prepare monthly reports indicating number of new enrollees and eligibility categories, number of outreach events attended, event and marketing costs.
• Work Schedule: M-F 8a-4:30p; freq. nights/weekends Telework: ADHOC Virtual: This is not a virtual position.
• Position Description/PD#: Veteran Outreach Program Specialist/PD030380 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized

Requirements

• You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver’s licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position.

For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

• Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50’s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• Cover Letter DD-214/ Statement of Service Disability Letter (VA) Other (1)
• Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
• In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50’s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• General Adjustment SF-50’s do not provide the information to reflect time-in-grade requirement has been met and therefore cannot be the only SF-50.
• If you are currently serving in a Hybrid Title 38 position, your SF-50’s must reflect you have been in the position longer than one year.
• Examples of appropriate SF-50’s include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50’s at the highest grade held with an effective date more than one year old.
• Veterans’ Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Application for 10 Point Veteran Preference” with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans’ Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans’ Preference.