Supervisory Health System Specialist- (Group Practice Manager)

Summary

The primary purpose of the Ambulatory Care Operations Director­-Group Practice Manager (ACOD-GPM) is to provide oversight and administrative management of all ambulatory care services in the VAMC and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable. The ACOD-GPM is responsible for all ambulatory clinics oversight and integration into an efficient Clinic Practice Management model.

Duties

• Duties include, but not limited to: National Program Responsibilities Work with the National Program Office, in collaboration with VAMC Service Lines, to review and develop national guidance and policies that will facilitate standardized processes.
• Review and provide input on nationally issued regulations and policies for VA-wide implementation, utilizing local ACOD-GPMs and communication strategies.
• Works as part of a national group of ACOD­GPMs to ensure a wide range of local factors are considered in the development of national policies and procedures.
• Coordinates and aligns system performance measures and goals with system needs and specific requirements of national or VISN cooperative efforts.
• Review and evaluate local processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through GPM Community of Practice and the national Steering Committee at the national level.
• Review and evaluate system-wide training plans to optimize local use.
• Implement a local clinic management system based on national requirements.
• Propose improvements in national training curriculum for onboarding and sustainment activities.
• Veteran Experience Responsibilities Work with Veteran Experience Advocates at the local VAMC to evaluate patient and family concerns regarding the access to services needed.
• Coordinate efforts with national requirements, including the MyVA alignment.
• Supervisory/Programmatic Oversight Serve as the supervisor for a unit engaged in clinic access and data analytics.
• Subordinate supervisors will only bring forward the most complex cases and concerns to the ACOD-GPM for final determinations.
• Work with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives.
• Collect and analyze trended data sets to assist in the allocation of resources.
• Identify causal interrelationships between the various aspects of ambulatory care and its impact on clinical operations in order to achieve and sustain quality, safe, efficient, and effective ambulatory care.
• Incorporate Lean management, system redesign, and process improvement based upon knowledge of VHA's and local MyVA organizational philosophy, policies and management principles.
• Direction and Long Term (Strategic) Planning Develop both long- and short-term policies and plans for the VAMC.
• Serve on VAMC strategic planning committee.
• Assure medical actions and implementation of process changes are assessed for their impact on the healthcare delivery process.
• Serve on internal and external facility strategic management and planning committees.
• Budget Guidance and Approval Develop and maintain annual budget plan and staffing plans for outpatient care.
• Develop, implement, monitor, and adjust plans to effectively and cost-efficiently accomplish the mission within budgetary constraints.
• Allocate all available resources to achieve optimal outcomes in access to care and the Veteran Experience.
• Perform cost analyses and cost effectiveness studies.
• Office Program Planning Work Provide administrative management for ambulatory care clinical support services.
• This may include interpreting policies, developing and implementing local policies, defining administrative requirements, and/or providing advice to executive leadership on related issues.
• Quality/Productivity Goals Provide leadership and direction to promote the development and productivity of all employees supervised.
• Promote a culture of employee engagement and satisfaction.
• Evaluate the performance of direct reports and initiate appropriate action in order to reward, guide, or provide counsel.
• Develop and maintain effective relationships with all clinical and administrative staff.
• Due Process Represent management at labor management meetings as directed.
• Resolve conflicts or problems that may arise with employees, and assure management officials are familiar with the negotiated agreement between parties.
• Establish and maintain good relations with various groups and organizations, including other hospitals, medical societies, medical schools, colleges and universities, accrediting agencies, public health officials and organizations, volunteer work groups, and the community at large.
• Liaison and Communications Act as a liaison or point person for communications with persons and/or groups internal or external to the VAMC, speaking for the principal on Clinical Access issues.
• Establish a Communication Plan regarding reporting procedures for CPM Access.
• Work Schedule: Mon – Fri 8am-430pm Telework: This position may be authorized for Adhoc telework.
• Position Description/PD#: Supervisory Health System Specialist- (Group Practice Manager)/PD401870

Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position.

For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes: Resume SF-50/ Notification of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• Cover Letter DD-214/ Statement of Service Disability Letter (VA) License Other (1) PCS Orders Performance Appraisal Professional Certification Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
• In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.