Lead Transportation Assistant

Summary

This position is a Lead Transportation Assistant in the Veterans Transportation Service (VTS) and VA St. Louis Health Care System (VASTLHCS) and acts as primary contact to Veterans for transportation needs. The incumbent works with the VTS Supervisory, Transportation Assistant for workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the program.

Duties

MAJOR DUTIES AND RESPONSIBILITIES Leader Duties Responsible to the supervisor for ensuring that the work assignments of the other employees of the team are carried out by performing a range of duties such as distributing and balancing the workload among employees Assures timely accomplishment of the assigned workload Monitors the status and progress of work and makes day-to-day adjustments Estimates and reports on expected time of completion of work and maintains records of work accomplishments and time expended – preparing production reports as requested Instructs employees in specific tasks and job techniques and makes available written instructions, reference materials and supplies Gives on the job training to new employees Maintains a current knowledge of and answers questions related to procedures, policies, directives Obtains needed information or decisions from supervisor on problems that come up, checking on work in progress or spot checking work not requiring review Reviews completed work to see that supervisor’s instruction on work sequence, procedures, methods, and deadlines have been met Amends or rejects work not meeting established standards – referring to supervisor questions or matters not covered by standards and problems in meeting performance standards Monitors working conditions such as seating, ventilation, lighting, safety Approves leave for a few hours or for emergencies Informs employees of available services and employee activities Resolves simple, informal complaints of employees and refers others to supervisor Reports to supervisor on performance, progress, and training needs of employees, and on behavior problems Provides information to supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs Scheduling, Data Collection & Tracking Support Performs work involving consult management, appointment scheduling and admissions scheduling Evaluate documents, e.g., sampling plans, permit applications and other data collection forms Aggregates in-coming data from a variety of sources Reviews documents, reports and/or applications and ensures data entry is complete and accurate Enters information into an automated tracking system Receives DSS extracts to verify that the workload being captured in DSS is correct Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies Interacts with various other transportation services such as Emergency Medical Service, Volunteer Transportation Network, Disabled American Veterans, Veterans of Foreign Wars and other transportation providers Performance Measures Support Coordinates service practices that decrease waits and delays for patients Plans consult processing flow to ensure veterans receive consultations in a timely manner Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations Administers quality monitors to be utilized in the internal consultation process to measure the success of efforts to provide seamless care and to support the education of staff in the proper use of the electronic record, to include internal consultation processes Coordination, Program Planning and Advisory Services Plans for, organizes, administers, and directs how the work will be accomplished for the VTS program Plans and directs programs that provide support services functions and require the application of specialized knowledge and skills Planning responsibilities require consideration of support services e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair Review workload types in Veteran Transportation Service Daily validate program workload and ensure reporting is accurate Responds to “action required” notifications, ensuring the primary providers are correct Coordinates the day-to-day operation of VTS program flow, processes, and functions Provides technical and management guidance necessary to achieve the optimum use of service resources Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management; space utilization services Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs. Performs other related duties as assigned Work Schedule: M-F, 7:30am – 4:00pm Telework: Not Authorized Virtual: Not Authorized Position Description/PD#: Lead Transportation Assistant/PD09827A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

There is no educational substitution at this grade level.

How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position.

For more information on the “Who may apply” eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) Other (1) PCS Orders Proof of Marriage Status Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
• In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.
• Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans' Preference, please visit Feds Hire Vets – Veterans – Job Seekers – Veterans' Preference.