Supervisory Social Worker (Homeless Programs)

Summary

Serves as the Social Work Program Manager for Homeless Programs, providing leadership and oversight of program operations, clinical services, staff supervision, resource management, and program evaluation. The incumbent functions as the subject matter expert for homeless services, ensuring quality care delivery, regulatory compliance, strategic planning, and effective utilization of resources across multiple VA sites.

Duties

• VA Careers – Licensed Clinical Social Worker: https://youtube.com/embed/U_xC25QsN0w Total Rewards: Total Rewards of a Allied Health Professional The position independently manages program operations while collaborating with Social Work Service leadership and community stakeholders to improve outcomes for homeless Veterans.
• Duties include but are not limited to: Direct and manage the administrative, operational, and clinical functions of the Homeless Programs.
• Coordinate interdisciplinary staffing, work assignments, treatment services, admissions criteria, outreach efforts, and program activities.
• Oversee the delivery of homeless services across multiple locations, including the medical center and Community Based Outpatient Clinics (CBOCs).
• Plan, organize, implement, and evaluate program operations to ensure effective and efficient service delivery to Veterans experiencing homelessness.
• Manage program budgets, fund control points, resources, and operational priorities.
• Develop, implement, monitor, and evaluate policies, procedures, clinical guidelines, protocols, and performance measures.
• Collect, analyze, and utilize program data to assess performance, improve quality of care, enhance patient outcomes, and support program evaluation.
• Develop and maintain systems to track referrals, visits, inpatient utilization, patient demographics, equipment utilization, and patient satisfaction.
• Conduct program planning, analysis, assessment, research, monitoring, and continuous quality improvement activities.
• Provide administrative, technical, and clinical leadership to staff assigned to the Homeless Programs.
• Establish performance expectations, assign work, monitor productivity, conduct performance evaluations, and provide ongoing coaching and feedback.
• Develop performance improvement plans, recommend personnel actions, address employee relations matters, and implement disciplinary actions when appropriate.
• Review and approve leave requests and ensure adequate staffing coverage to support program operations.
• Ensure staff complete mandatory training requirements and comply with safety, privacy, accreditation, and regulatory requirements.
• Promote Equal Employment Opportunity (EEO) principles and support employee development, recognition, and workforce engagement initiatives.
• Serve as the facility subject matter expert for homeless programs and homeless Veteran services.
• Provide consultation, guidance, and technical assistance to VA leadership, staff, community partners, universities, and federal, state, and local agencies.
• Collaborate with internal and external stakeholders to improve program effectiveness and expand services for homeless Veterans.
• Exercise independent judgment in resolving complex administrative and clinical issues and consult with leadership and support services as needed.
• Ensure compliance with VA policies, procedures, and standards governing homeless programs and social work services.
• Perform other related duties as assigned.
• Work Schedule: Monday – Friday; 8:00 AM – 4:30 PM Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
• When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
• Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available Virtual: This is not a virtual position.
• Functional Statement #: PD13663F Permanent Change of Station (PCS): Not Authorized

Requirements

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English.

Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the “Required Documents” section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully.

Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

• To apply for this position, you must provide a complete Application Package which includes: Resume Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document.
• This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.
• Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
• Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Professional Certification Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript